Also having the same issue. Couldnt world leap yesterday. Able to world leap today but not able to log onto the character. it just shuts down everytime.
Hello,
Please let us know if your character is unable to proceed with Burning World Leap due to this Auction House error message after today's Minor Patch maintenance.
I also have a 17 star force enhancement scroll that needs to be used until the 30th. if this is not sorted in time, will I get an extention on the item?
Can Nexon please adequately compensate players affected by these recent problems, e.g. by:
- Reissuing expired items, for those who could not log on to use them
- Increasing the Awake shop purchase limits, for those who was saving up to buy things in Burning World on the last day but could not
- Generally, some forms of help for characters that could not finish up the things they intended to do in Burning World because they were transferred to the leap zone before 11:00AM PST 1/27 (despite this announcement telling people that they could train between 6:00-11:00AM PST).
Those are just a few examples of how these bugs could have impacted players. And no, a Bebe box would NOT make up for the lost Red/Black/Bonus Potential cubes, nor the 17 Star Force scroll, among various other things players might have worked hard for. It's bugs like these that could compel people to rage quit after spending several hours and $$$ on the game.
Hi everyone,
We've deployed a fix few minutes ago at 1:30 PM PST (January 28).
Please try logging into the affected character again and let us know if you still experience this issue!
Definitely understand the frustration and we apologize for the misleading information on our webposts. Our teams have been trying their best to resolve the issues as soon as we can, however, we are aware there were time-sensitive events and shops while the investigation was ongoing. For such cases, we would have to ask you to please submit a ticket since only our Support team can assist you with the listed matters.
Thanks Ghiblee for working fast on these problems. While the login issue seems to have been fixed for me, Customer Support still has been ignoring one of my tickets for the past 2 days: https://support-maplestory.nexon.net/hc/en-us/requests/1044908
I know you guys may be swamped around releases and things may be slow, but again the impact of these problems wasn't minor. An official announcement promising compensation would put players at ease while they wait for their tickets to be reviewed case-by-case.
Glad the log in issue was resolved!
Since we just addressed this issue earlier today, our Support team may be reviewing and taking action on the items now. We'll notify our Support team of such cases as well as your ticket. We apologize for the delay and thank you for your patience!
Comments
So, maybe "name of character" would have been better?
Aran lvl 150
Now on Bera, I hope.
IGN: Cerealite
Server: Bera
IGN: Rrang
Hoyoung lvl 210
Also having the same issue. Couldnt world leap yesterday. Able to world leap today but not able to log onto the character. it just shuts down everytime.
I also have a 17 star force enhancement scroll that needs to be used until the 30th. if this is not sorted in time, will I get an extention on the item?
- Reissuing expired items, for those who could not log on to use them
- Increasing the Awake shop purchase limits, for those who was saving up to buy things in Burning World on the last day but could not
- Generally, some forms of help for characters that could not finish up the things they intended to do in Burning World because they were transferred to the leap zone before 11:00AM PST 1/27 (despite this announcement telling people that they could train between 6:00-11:00AM PST).
Those are just a few examples of how these bugs could have impacted players. And no, a Bebe box would NOT make up for the lost Red/Black/Bonus Potential cubes, nor the 17 Star Force scroll, among various other things players might have worked hard for. It's bugs like these that could compel people to rage quit after spending several hours and $$$ on the game.
Server: Luna
IGN: PureCrtD
Adele lvl 220
IGN: MrDragoHero
Mercedes lvl 210
We've deployed a fix few minutes ago at 1:30 PM PST (January 28).
Please try logging into the affected character again and let us know if you still experience this issue!
Definitely understand the frustration and we apologize for the misleading information on our webposts. Our teams have been trying their best to resolve the issues as soon as we can, however, we are aware there were time-sensitive events and shops while the investigation was ongoing. For such cases, we would have to ask you to please submit a ticket since only our Support team can assist you with the listed matters.
MapleStory Customer Support: https://support-maplestory.nexon.net
https://support-maplestory.nexon.net/hc/en-us/requests/1044908
I know you guys may be swamped around releases and things may be slow, but again the impact of these problems wasn't minor. An official announcement promising compensation would put players at ease while they wait for their tickets to be reviewed case-by-case.
Glad the log in issue was resolved!
Since we just addressed this issue earlier today, our Support team may be reviewing and taking action on the items now. We'll notify our Support team of such cases as well as your ticket. We apologize for the delay and thank you for your patience!