[Unscheduled Maintenance] Nov. 30, 2016

Xambryn · November 2016

Rooks said:
Many people claim we're too harsh against the Nexon employee's.
But they are the ones that hyped this update like crazy.
It's not weird or wrong to expect a harsh burn from the userbase when they don't deliver like they said they would initially.

ProTip: Creating a hostile environment does not create positive results.

poppinbubblez · November 2016

but on a better note if u havent already go watch maple kombat episodes 1-7 by dray86 and relive the maple dream

BrokenMS · November 2016

noooooooo~~~~~ i was planning to buy the black friday shop on the last day (30th). don't even get a chance to log

JOOBIEE · November 2016

Big Bang all over again.... we wont be seeing any game time til tomorrow evening so just go sleep or play another game lol.

As for Nexon, please invest in a beta server to test our your new content before releasing to public, it's been more than 10 years you guys can afford it being a multi-million company and all...

OneLetter · November 2016

[UPDATE - 2:55 AM] - While we had been aiming for 3AM PST, the team will need a bit more time, and we are now aiming for 5 AM PST, an extension of 2 hours. Once again, we appreciate your patience during this extended downtime.

=========================

Hello all,

Thank you all for being incredibly patient as our team has been working on this Unscheduled Maintenance for MapleStory. We fully understand how excited all of you are to play MapleStory, and we want to provide you all with an update that contains as much detailed information we can share at this point with regard to current progress, and some future timings.

We’re currently aiming to re-open around 3AM PST on December 1st, or about 3 hours from the time of this post. If this planned timing changes, we’ll provide an update with adjusted timing.

We also wanted to go into more detail regarding what issues caused this Unscheduled Maintenance, along with compensation details for each issue.

Issue 1: Item Stats

Issue: Items claimed from Frederick before the Unscheduled Maintenance that had enhancements such as Star Force, Potential, etc have had some of these enhancements removed. A couple hundred Maplers were affected by this issue.

Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.

Compensation: These affected Maplers will be given:
- Six 1-hour 2x EXP Coupons (7 day)
- Six 1-hour 2x Drop Coupons (7 day)
- Two Red Cubes (7 day)
- One 7-day Hired Merchant (Mushroom House Elf)

Issue 2: Critical Damage

Issue: Players who equipped items that contained Critical Damage stats and Nebulites, were able to do billions of damage.

Fix: We will be disabling Critical Damage obtained from Nebulites until the planned patch / maintenance on December 15th

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Issue 3: Character Creation Issues

Issue: Some Maplers were unable to create new characters after today’s patch.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: None for this particular issue.

Issue 4: Play V Reward Event Timer

Issue: The Play V Rewards Event Timer was not functioning correctly, thus not allowing Maplers to advance beyond the first 30 min. reward.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Based on the issues above, we felt it was necessary to take the game down and correct those issues, and as mentioned, we do plan to provide compensation to all Maplers.

Compensation for All Maplers:

- The Play V Event will be extended by 4 days with the December 15th Maintenance.
- All Maplers will receive 30 V Coins
- Cash Shop items will receive a 48-hour extension.
- Any Maple Reward points that expired on November 30th has been extended to December 31st - Added on 12/1 at 8:40 AM PST
- In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:

Thursday, December 1, 2016
- PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
- AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)

Friday, December 2, 2016
- PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
- AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)

Thank you all again for your patience and understanding while we correct these issues. We look forward to seeing you all on the servers again shortly.

uzumakiali · December 2016

just somebody tell me a time is a year? a month? just tell me already

(((((((((((((((

Fennekin · December 2016

OneLetter said:

Compensation for All Maplers:

- The Play V Event will be extended by 4 days with the December 15th Maintenance.
- All Maplers will receive 30 V Coins
- Cash Shop items will receive a 48-hour extension.
- In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:

Thursday, December 1, 2016
- PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
- AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)

Friday, December 2, 2016
- PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
- AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)

Thank you all again for your patience and understanding while we correct these issues. We look forward to seeing you all on the servers again shortly.

not enough compensation. more plis. 10k maple points and we'll call it good.
(in seriousness, that's actually a lot more compensation than usual lol.)

gameplayer70 · December 2016

OneLetter said:
Hello all,

Thank you all for being incredibly patient as our team has been working on this Unscheduled Maintenance for MapleStory. We fully understand how excited all of you are to play MapleStory, and we want to provide you all with an update that contains as much detailed information we can share at this point with regard to current progress, and some future timings.

We’re currently aiming to re-open around 3AM PST on December 1st, or about 3 hours from the time of this post. If this planned timing changes, we’ll provide an update with adjusted timing.

We also wanted to go into more detail regarding what issues caused this Unscheduled Maintenance, along with compensation details for each issue.

Issue 1: Item Stats
Issue: Items claimed from Frederick before the Unscheduled Maintenance that had enhancements such as Star Force, Potential, etc have had some of these enhancements removed. A couple hundred Maplers were affected by this issue.

Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.

Compensation: These affected Maplers will be given:
- Six 1-hour 2x EXP Coupons (7 day)
- Six 1-hour 2x Drop Coupons (7 day)
- Two Red Cubes (7 day)
- One 7-day Hired Merchant (Mushroom House Elf)

Issue 2: Critical Damage
Issue: Players who equipped items that contained Critical Damage stats and Nebulites, were able to do billions of damage.

Fix: We will be disabling Critical Damage obtained from Nebulites until the planned patch / maintenance on December 15th

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Issue 3: Character Creation Issues
Issue: Some Maplers were unable to create new characters after today’s patch.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: None for this particular issue.

Issue 4: Play V Reward Event Timer
Issue: The Play V Rewards Event Timer was not functioning correctly, thus not allowing Maplers to advance beyond the first 30 min. reward.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Based on the issues above, we felt it was necessary to take the game down and correct those issues, and as mentioned, we do plan to provide compensation to all Maplers.

Compensation for All Maplers:

- The Play V Event will be extended by 4 days with the December 15th Maintenance.
- All Maplers will receive 30 V Coins
- Cash Shop items will receive a 48-hour extension.
- In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:

Thursday, December 1, 2016
- PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
- AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)

Friday, December 2, 2016
- PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
- AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)

Thank you all again for your patience and understanding while we correct these issues. We look forward to seeing you all on the servers again shortly.

This is how Nexon addresses the issues they find: they give compensation where it is due, and they give extra chances to enjoy the game. This is why people don't need to complain at them about unscheduled maintenance. They've been in the game a long time and they know what they are doing.

AkihikoT_ · December 2016

uzumakiali said:
just somebody tell me a time is a year? a month? just tell me already (((((((((((((((

3 hours

UrrL · December 2016

lol. Nexon have been doing long unscheduled maintenances back in 05' after Wizet got merged. Nothing changes since then and will not, so who cares.

Korioflin · December 2016

OneLetter said:
Hello all,

Thank you all for being incredibly patient as our team has been working on this Unscheduled Maintenance for MapleStory. We fully understand how excited all of you are to play MapleStory, and we want to provide you all with an update that contains as much detailed information we can share at this point with regard to current progress, and some future timings.

We’re currently aiming to re-open around 3AM PST on December 1st, or about 3 hours from the time of this post. If this planned timing changes, we’ll provide an update with adjusted timing.

We also wanted to go into more detail regarding what issues caused this Unscheduled Maintenance, along with compensation details for each issue.

Issue 1: Item Stats
Issue: Items claimed from Frederick before the Unscheduled Maintenance that had enhancements such as Star Force, Potential, etc have had some of these enhancements removed. A couple hundred Maplers were affected by this issue.

Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.

Compensation: These affected Maplers will be given:
- Six 1-hour 2x EXP Coupons (7 day)
- Six 1-hour 2x Drop Coupons (7 day)
- Two Red Cubes (7 day)
- One 7-day Hired Merchant (Mushroom House Elf)

Issue 2: Critical Damage
Issue: Players who equipped items that contained Critical Damage stats and Nebulites, were able to do billions of damage.

Fix: We will be disabling Critical Damage obtained from Nebulites until the planned patch / maintenance on December 15th

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Issue 3: Character Creation Issues
Issue: Some Maplers were unable to create new characters after today’s patch.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: None for this particular issue.

Issue 4: Play V Reward Event Timer
Issue: The Play V Rewards Event Timer was not functioning correctly, thus not allowing Maplers to advance beyond the first 30 min. reward.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Based on the issues above, we felt it was necessary to take the game down and correct those issues, and as mentioned, we do plan to provide compensation to all Maplers.

Compensation for All Maplers:

- The Play V Event will be extended by 4 days with the December 15th Maintenance.
- All Maplers will receive 30 V Coins
- Cash Shop items will receive a 48-hour extension.
- In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:

Thursday, December 1, 2016
- PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
- AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)

Friday, December 2, 2016
- PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
- AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)

Thank you all again for your patience and understanding while we correct these issues. We look forward to seeing you all on the servers again shortly.

Thanks OneLetter for giving the community an update and showing how we will be compensated, this will bring peace to many people knowing that the time they couldn't access the game itself will be compensated for justly.

mileswhitts · December 2016

uzumakiali said:
just somebody tell me a time is a year? a month? just tell me already (((((((((((((((

lol they just did. 3 hours. 6am.

Saatch · December 2016

@OneLetter Thanks for the update!

Zueno · December 2016

OneLetter said:
Hello all,

Thank you all for being incredibly patient as our team has been working on this Unscheduled Maintenance for MapleStory. We fully understand how excited all of you are to play MapleStory, and we want to provide you all with an update that contains as much detailed information we can share at this point with regard to current progress, and some future timings.

We’re currently aiming to re-open around 3AM PST on December 1st, or about 3 hours from the time of this post. If this planned timing changes, we’ll provide an update with adjusted timing.

We also wanted to go into more detail regarding what issues caused this Unscheduled Maintenance, along with compensation details for each issue.

Issue 1: Item Stats
Issue: Items claimed from Frederick before the Unscheduled Maintenance that had enhancements such as Star Force, Potential, etc have had some of these enhancements removed. A couple hundred Maplers were affected by this issue.

Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.

Compensation: These affected Maplers will be given:
- Six 1-hour 2x EXP Coupons (7 day)
- Six 1-hour 2x Drop Coupons (7 day)
- Two Red Cubes (7 day)
- One 7-day Hired Merchant (Mushroom House Elf)

Issue 2: Critical Damage
Issue: Players who equipped items that contained Critical Damage stats and Nebulites, were able to do billions of damage.

Fix: We will be disabling Critical Damage obtained from Nebulites until the planned patch / maintenance on December 15th

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Issue 3: Character Creation Issues
Issue: Some Maplers were unable to create new characters after today’s patch.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: None for this particular issue.

Issue 4: Play V Reward Event Timer
Issue: The Play V Rewards Event Timer was not functioning correctly, thus not allowing Maplers to advance beyond the first 30 min. reward.

Fix: This has been corrected during this Unscheduled Maintenance.

Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.

Based on the issues above, we felt it was necessary to take the game down and correct those issues, and as mentioned, we do plan to provide compensation to all Maplers.

Compensation for All Maplers:

- The Play V Event will be extended by 4 days with the December 15th Maintenance.
- All Maplers will receive 30 V Coins
- Cash Shop items will receive a 48-hour extension.
- In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:

Thursday, December 1, 2016
- PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
- AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)

Friday, December 2, 2016
- PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
- AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)

Thank you all again for your patience and understanding while we correct these issues. We look forward to seeing you all on the servers again shortly.

Thanks for keeping us updated!!!

BrokenMS · December 2016

will the black friday shop sale extend by one more day ?

NeverOp · December 2016

Issue 1: Item Stats Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.

Welp more waiting for me I guess .-.

SASSYCATHY · December 2016

cash shop items get a 48 hour extension. That includes stores.

Lexistar · December 2016

Huzzah your team can sleep before the 24 hour mark!

ExoArt · December 2016

How do you mess up so much content that has already been released? .... i think separating language display from things in game and copying the files would be a hell of a lot easier than this hectic system you guys have implemented.

Mr_Dude · December 2016

ErraticEclipse said:
Patience is a virtue my friends, and when you've been playing Online Games for a while you learn things like this happen. That's why I can say "This is normal, and I'm ok with it" Bad things happen all the time, and it's up to us as the player base to take it in stride and not devolve into mindless swarms of hatred when it does.

Or maybe we should all just riot like the fabled "Twitch Chat" when we can't play for a day.

Also I find it cute when people call me a "Nexon Apologist" for not being a nasty to the people trying to help us.

Well your are right my dear . I like what u said . but you should know there are so many games when there is an update or a patch you can download it while you are online in the game , like " Guild Wars2" im not advertising for it well i dont play it .. but they should update their maintenance and update system. and it will be simple and nice for the players and the Dev Team if they Create a Localhost of the gameserver with the files of MS >in somewhere and they do their analysis , maintenance and updates in there . and easily apply it when they are 100% sure its all working fine. that's what im talking about here . i've been playing GMS from 06 and it have not changed at all. im very sad for this , they really have to update their system