JushiroNet wrote: »
False positives are an understandable side effect of trying to improve the anti-cheating in this game.
What's not understandable/acceptable is their support team. Honestly I hope you're not paying people to send these exactly identical responses. You could easily automate ignoring your playerbase.
Thank you for contacting Nexon Player Support.
I understand that you are frustrated about what happened to your account. Please take note that we found no errors or inconsistencies with the methods of our investigation. All subject accounts placed under investigation went multiple reviews and considerations before arriving at the conclusion. The sanction for the account will stand and is irrevocable.
Thank you for your understanding regarding this matter. This ticket will be tagged as closed but if you have any questions or concerns in regards to another issue, please feel free to submit a new ticket and include a detailed explanation.
Nexon Player Support