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Disconnecting during afterlands. Unable to log in

Post: 1
in Bug Reporting
Disconnecting during afterlands. Unable to log in.


  • MapleDude001MapleDude001 Member
    edited October 2021
    Bug Type: Crash to desktop

    Description: Since the Latest patch as of about 2:00am maplestory crashed on moving to Big Door Map After finishing the first quest from the Light Bulb on the left side of the screen. I had started the fireworks festival parade quests on both of the characters that disconected in the same way from the Afterlands.I disconect as soon as i try to log in on either of these characters now so they are completely unplayable until this is fixed.

    Character name:DarknessHoar

    Character level:168

    Character job:Night Walker

    World name:Reboot

    Date and time of the incident:10/07/2021 2:00am

    Character name:NeverGnaPlay

    Character level:200

    Character job:Zero

    World name:Reboot

    Date and time of the incident:10/07/2021 2:10am
  • HenryHHenryH
    Post: 1
    The exact same thing same happened to me.

    Character name: xXDuaLiapXx

    Character level: 221

    Character job: Dual Blade

    World name: Reboot

    Date and time of the incident:10/07/2021 am
  • ReychukReychuk
    Reactions: 100
    edited October 2021
    Bug type: Crash

    Brief bug summary: Cannot play the character once teleported to the quest location

    More details: I have accepted the quest, teleported to the location and started to talk with the NPC, after few seconds saw the "Barlog" and my game crashed.
    I can not log into the character anymore, once I press to play black screen shows up and closes the game for me.

    (anything not included in the other sections of your report)

    Steps to reproduce: Accepted the quest after reaching level 76 and once I teleported I can not play in my I/L Mage character

    (if not covered in the summary)

    Character name: MagicPill

    Character level: 76

    Character job: Mage - Lightning / Cold

    World name: Reboot (EU)

    Date and time of the incident: 09\10\2021 - 11pm - ( Israel )

    (mention your time zone if you aren't posting Pacific time)
  • AKradianAKradian
    Reactions: 39,640
    Posts: 6,153
    Volunteer Forum Moderator, Private Tester
    edited October 2021
    Please contact Customer Support to have your character moved to a non-crashing map.
  • RyuSwRyuSw
    Reactions: 200
    Post: 1
    edited October 2021
    I was doing Afterland First quest and my Maplestory closed without error and now i cant log in on that character any help?
  • AlopzAlopz
    Reactions: 400
    Post: 1
    edited October 2021
    Happened to me too

    Character name: Kilua489

    Character level: 76

    Character job: Berserker

    World name: Reboot

    Date of the incident:10/10/2021
  • Melvinbike_27Melvinbike_27
    Reactions: 200
    Post: 1
    i have a same problem, with the same maple player, please if you can go to enter, write the answer...
  • elad1999Mapleelad1999Maple
    Reactions: 200
    Posts: 8
    edited October 2021
    afterlands crash the client and don't allow use of the character for several hours
  • ShuiLongShuiLong
    Reactions: 600
    Posts: 2
    edited October 2021
    I contacted customer support but it's also happening to me

    More details: I went through the cutscene with the old man, and I was supposed to be teleported to Afterlands and it just turned black and crash. Then never able to log into that same character anymore.

    Character name: Kàedè

    Character level: 82

    Character job: Thunder Breaker

    World name: Reboot

    Date of the incident:10/13/2021 @ 1430 pdt
  • GhibleeGhiblee
    Reactions: 3,725
    Posts: 637
    Administrator, Moderator, Nexon
    edited October 2021
    If your character remains stuck after entering Afterlands, we recommend submitting a ticket to our Customer Support team for your character to be moved to a different map. MapleStory Customer Support: https://support-maplestory.nexon.net

    We plan to address this crashing issue during our October 14 maintenance. If you still experience this after the maintenance, please let us know.
    - [Updated October 13] Fixed the issue where the game client crashed and the character was stuck when entering the Afterlands.