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Check out the v.253 - MapleStory x BUGCAT CAPOO Patch Note Patch Notes
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Worst Patch Preparation Ever?
Comments
They could also add certain restrictions such as these examples~
1: Account still in good standing
2: Meet a certain level or amount of characters on account (So if people do find exploits and abuse them it would be on their main account)
3: Accounts made within the last few months cant apply for Tespia (possible newly made account's for the express purpose of finding said exploits/glitches)
What's important is getting to the bottom of things when unexpected things happen such as these scenarios. It is much better to be prepared for the unexpected than to plan out on paper for hours without actually doing anything. As much as I am bias towards Nexon for many sort of things, I can't agree with you of them of not doing their job in terms of bug fixing as a whole. Taking down the game for an unscheduled server maintenance for many sorts of issues in the game that came right after the patch which breaks the game itself is reasonable and is doing their job.
On the other hand community and company interactions need some improvement. There needs to be a bit more crowd control so people don't overreact or spill FUD on the forums on not doing anything. Otherwise that's just being an entitled prick without considering that the outcome won't always be according to plan.
I get where you're coming from, but you need to take it down a notch.
Players have more likely abused the Tespia/Test Server rather than actually reporting such instances. If we were to have a test server it would have probably need to be between trusted players or popular streamers/video makers in order to be effective adding on a NDA with a less likely chance to fail.
However even with that, the MWLB (Maple Watch Leaf Brigade) and the recent MLC (Maple Leaf Council) was a failure due to the fact of certain small number of people appointed to those positions abused their powers such as breaking their NDA and leaking out classified information.
The only instance where I found this to be working in another Nexon community is Combat Arms with their #MakeCAGreatAgain campaign where they're going to launch Operation Janus for a big overhaul for their graphics update, UI, and getting-into-game queue system.
So such a comment is just like saying they're too lazy to do it. It's still viable but it's easier to whine than work hard.
As to them taking to long and people being upset. It's understandable. Imagine you paid someone to fix your sink and they said it'll take 2-6 hours and then you turn around he's been staying with you for 3 days. It'll make anyone go " wth...?". The problem is If their maintenance time is 8 hours. that's an entire work shift. There's no reason it should take longer than that. If for some God awful reason it does You should probably have a dummy server scripted to the exact mirror of the live server in which you can "prep" the patch then move it to live. Would make their lives a lot easier considering you wouldn't be able to do everything you need to for a patch but you'd be able to plug in the coding and so on which should make their life a lot easier.
Then again.. that's moving into practicality and common sense... my bad i forgot 99% of people have thrown that out the window.
like i said; i'd rather a long maintenance rather than one that's the expected amount of time but released with bugs that are possibly gamebreaking. i don't really see why that's a bad opinion to have? very true - i assume that's why playtest servers are made for other mmos. patches that are seemingly fine when played with a small amount turn into a mess when played with a large amount.
in a best case scenario, we could have tespia. but, that's unlikely due to reasons mentioned.
Honestly, Nexon doesn't seem to care much about the problems happening. So many players have given up caring about GMS doing it's tasks in a good manner which makes them even more careless about this major problem.
I know they do their jobs, but the thing is. . . It's been happening for too long. You talk about unexpected problems, we call that "unprepared." If the maintenance extend or so, games notify players. Nexon does not. You realize that the most recent news after the game went down again is around 3~4 hours later.
Actual maintenance was announced to end more than 6 hours ago - instead, "Maplestory is down for maintenance until futher notice" (...yes, futher notice) remains and not even a pessimistic estimate of the time it could take is given to who knows how many, waiting, expecting customers.
No, you leave people to wait until futher notice for at least 6 hours.
Why? The least a company could do is tell their customers about that afterwards. And I highlight that it is the least Nexon NA could do. If they don't, it gives me a really bad image about them. Compensation in-game for customers does not compensate for the time lost waiting and wondering.
Personally: please do something about yourself, Nexon NA. If boss doesn't care though, as long as minimum amount of money is fulfilled, it's another story entirely.
In any case this kind of behaviour is disappointing, more or less.
In good sport I wanted to answer you Gustavo.
Firstly i never have nor never will use Reddit. I'm 22 years old and currently in charge of installing, repairing, and general maintenance of the technology that runs 6 restaurants in my city. And a large part of that is troubleshooting. Hence why I'm defending, not Nexon specifically, but the effort it takes to troubleshoot issues. And I don't even deal with coding. That's a whole other monster entirely. But from my understanding Nexon doesn't either. Even so, technology is such where any miniscule discrepancy can cause big issues. My point is that I see thread after thread bashing Nexon because the game is down. When in fact most people don't know how difficult fixing (xyz specific issue) can be when you aren't even sure what's causing it in the first place. I agree Nexon's communication could be much better, and 'until further notice' is way worse than giving us at least a guess of a time frame. But if the game is down, then they are working on it.
~Az
They care much less for community to company communication link and that does need serious improvement. They usually just ninja-fix or do things without notifying players about fixes or changes until it is too late, then we have to wait for like what, the next 3 years?
Some issues that can be highlighted is the Crimsonwood Keep Party Quest which was bugged then completely, "removed for a revamp", which never came during Masteria Through Time. We haven't had a word about it since.
The recent Dragon Rider Party Quest. They fixed the client crash, but you still disconnect to log-in (for Gamelauncher) or server selection (for Nexon Launcher) screen. No word about that since.
How about the UTC time change where it wasn't a bug but they decided to ninja-change it without asking for player opinion? They shouldn't have changed something that wasn't broken but now most of the resets happen at odd times which are 4 PM PST (7 PM EST) instead of 12 AM PST (3 AM EST).
Crusader Codex, do I need to say anything about it?
Phantom with Final Cut?
Magnus Area-of-Effect where you're outside of his aura? Wasn't mentioned in the patch notes for whenever that came around and still not known if it is a bug or not even know we know that GMS use to be the only region without it.
Look, there are a ton of more issues but this just highlights the lack of communication that still needs to be resolved. It's ridiculous that players have to go through Customer Support Tickets/Live-Chat and post Bug Reports/Technical Posts without getting the help or resolution they need.
Honestly I wouldn't complain if this is a rare occasion, but I see maintenance/patch extension almost all the time.
Not really.. not at all. I also have to love the guys trying to back Nexon like it's ok for them too keep such a low standard of service like this. But I get it's complicated at times but it doesn't change the fact people are expecting X. When X isn't met you have essentially failed at your goal and pushed all the people waiting for X back. When that happens enough X isn't as appealing when it's sitting next to Y so people go for Y. Then X loses value after you invested a lot of time and money into making X happen.
So by simply patting their backs saying it's ok you tried. It's actually hurting the company because you're making that new outcome acceptable as the new standard. It has nothing to do with being angry, although some people are. I'm perfectly fine waiting but it's just not an acceptable behavior. I mean you wouldn't have drug sitting next to a recovering addict while they're unsupervised. Why would you continue to contribute to the overall degeneration of the games service?