Hello all,
Please read the following notes regarding compensation. Also on our website at
http://maplestory.nexon.net/news/19380/complete-important-message-unscheduled-downtime-11-30
Thank you all for being incredibly patient as our team has been working on this Unscheduled Maintenance for MapleStory. We fully understand how excited all of you are to play MapleStory, and we want to provide you all with an update that contains as much detailed information we can share at this point with regard to current progress, and some future timings.
We wanted to go into more detail regarding what issues caused this Unscheduled Maintenance, along with compensation details for each issue.
Issue 1: Item Stats
Issue: Items claimed from Frederick before the Unscheduled Maintenance that had enhancements such as Star Force, Potential, etc have had some of these enhancements removed. A couple hundred Maplers were affected by this issue.
Fix: As of the end of maintenance, this issue will be fixed, but the affected Maplers will be temporarily blocked from the game until tomorrow so that we can properly restore their items. The exact time for completion is not yet available for this.
Compensation: These affected Maplers will be given:
- Six 1-hour 2x EXP Coupons (7 day)
- Six 1-hour 2x Drop Coupons (7 day)
- Two Red Cubes (7 day)
- One 7-day Hired Merchant (Mushroom House Elf)
Issue 2: Critical Damage
Issue: Players who equipped items that contained Critical Damage stats and Nebulites, were able to do billions of damage.
Fix: We will be disabling Critical Damage obtained from Nebulites until the planned patch / maintenance on December 15th
Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.
Issue 3: Character Creation Issues
Issue: Some Maplers were unable to create new characters after today’s patch.
Fix: This has been corrected during this Unscheduled Maintenance.
Compensation: None for this particular issue.
Issue 4: Play V Reward Event Timer
Issue: The Play V Rewards Event Timer was not functioning correctly, thus not allowing Maplers to advance beyond the first 30 min. reward.
Fix: This has been corrected during this Unscheduled Maintenance.
Compensation: Please see the comprehensive compensation breakdown at the bottom of this post.
Based on the issues above, we felt it was necessary to take the game down and correct those issues, and as mentioned, we do plan to provide compensation to all Maplers.
Compensation for All Maplers:
- The Play V Event will be extended by 4 days with the December 15th Maintenance.
- All Maplers will receive 30 V Coins
- Cash Shop items will receive a 48-hour extension.
- Any Maple Reward points that expired on November 30th has been extended to December 31st.
- In addition to the planned weekend 2x EXP and Drop event, we’re going to start it early across Thursday and Friday. The times will be:
Thursday, December 1, 2016- PST: 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 2)
- AEDT: 5:00 AM – 8:00 AM (Dec. 2) & 1:00 PM – 4:00 PM (Dec. 2)
Friday, December 2, 2016- PST: 12:00 AM – 3:00 AM & 10:00 AM – 1:00 PM & 6:00 PM – 9:00 PM
- EST: 3:00 AM – 6:00 AM & 1:00 PM – 4:00 PM & 9:00 PM – 12:00 AM
- CET: 9:00 AM – 12:00 PM & 7:00 PM – 10:00 PM & 3:00 AM – 6:00 AM (Dec. 3)
- AEDT: 7:00 PM – 10:00 PM & 5:00 AM – 8:00 AM (Dec. 3) & 1:00 PM – 4:00 PM (Dec. 3)
Thank you all again for your patience and understanding while we corrected these issues.
Comments
- xThaZero