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We're aware that the event ran at a time other than what was initially advertised. We hope to have a specific answer for all of you soon regarding the New Year's Shop.

Hello,

We wanted to provide an update regarding a situation that occurred regarding our forums recently.

The Issue:
As some observed during the morning of Dec 21st on MapleStory’s forums, content that had not actually been posted by a member of Nexon appeared under an employee’s name. We’ve removed some malicious HTML tags that allowed this to occur, and some users may have observed anomalies regarding the Private Message system.

From our investigation, those responsible for the exploit were not able to gather direct user details or passwords. However, we always recommend updating your passwords regularly, and not using the same password across multiple websites.

Our response:
Once able to determine the specific issue(s), we took all of our Nexon game forums offline to investigate and correct the issue. During that time, we put in some additional safeguards as well. We also rolled back the MapleStory forums to a period before the exploit began, so some posts from yesterday evening or overnight may have been removed.

We thank you for your patience and understanding during this downtime of the forums, and hope you continue to enjoy using them.

We actually had the dislike function for the first iteration of these forums, and just as you've all imagined above, it was abused pretty heavily. #canthavenicethings

Can I play Global MapleStory from where I am in the world?

Global MapleStory (GMS)covers anywhere there is not a current or former region-specific MapleStory service. That means you cannot play Global MapleStory from the following locations:

• South Korea
  
  
• Japan
  
  
• China, including Hong Kong
  
  
• Taiwan
  
  
• Singapore
  
  
• Malaysia
  
  
• Indonesia
  
  
• Thailand
  
  
• Vietnam

How do I find [location, NPC, monster]?

Before asking here, open your world map (default keyboard shortcut: W key). Hovering over most map icons will show you a list of monsters and/or NPCs on those maps, as well as the map name. You can zoom out of a region or area map by right-clicking, and you can zoom into sub-maps by left-clicking on them. There is also a button to allow you to view the full world map, as well as a button that allows you to select another region to view. In addition, there is a search option that can be used to search for map names, monsters, and NPCs -- it also has an option that gives recommendations for monsters you should hunt based on your level. After searching, double-click on a result to see its location.

Some quests have a Find NPC option in the quest log. Many (but not all) NPCs involved in quests can be found this way.

How do I get to [location]?

Many ship routes around Maple World are shown when going to the world map and hovering over the town icons.

• To travel from Victoria Island to Orbis, Ereve, or Edelstein, go to Six Path Crossway, climb up to Victoria Tree Platform, take the appropriate portal, then talk to the travel NPC.
  
  
• To go from Edelstein to Victoria Island or Orbis, go to the Edelstein Temporary Airport, talk to Ace, then choose where you want to go.
  
  
• To go from Ereve to Victoria Island or Orbis, go to Crossroads of Ereve, take the Sky Ferry portal, then talk to the appropriate ship NPC.
  
  
• Orbis has routes to Victoria Island, Ludibrium, Leafre, Mu Lung, Ariant, Ereve, and Edelstein. Talk to Isa at Orbis Station Entrance. You can also travel from any of these locations back to Orbis.
  
  
• To go to Pantheon in Grandis, take the interdimensional portal at Six Path Crossway.
  
  
• To get to New Leaf City in Masteria, go to the Subway Ticketing Booth in Kerning City, purchase a ticket from Bell, then use the Ticket Gate.
  
  
• To get to Amoria, talk to Thomas Swift in Henesys. Talk to him in Amoria to return to Henesys.
  
  
• To get to Zipangu (which has Mushroom Shrine, Showa Town, and Momijigaoka), talk to Spinel, who is in most towns. You can get to Ninja Castle by taking the palanquin from Mushroom Shrine.
  
  
• To travel to Singapore or Malaysia, talk to Irene at Victoria Tree Platform or to Spinel, who is in many towns. From Audrey can take you between Singapore and Malaysia.
  
  
• The Dimensional Mirror in towns can be used to travel to a variety of places, including New Leaf City (Masteria), the Golden Temple (Mu Lung Garden), Momijigaoka (Zipangu), and Crimsonheart Castle (Tynerum).

Where can I buy/get level [#] equipment?

Most NPC shops don't sell equipment over level 70. Most NPC shops in your job's town on Victoria Island sell equipment no higher than level 40. The easiest place to reach that sells equipment up to level 60 is Orbis. The easiest places to reach that sell equipment up to level 70 are Ludibrium, Ariant, and Mu Lung.

Some players sell equipment in the Free Market. The prices vary.

If you are at least Lv.30 and have made the 2nd job advancement, you can learn professions, some of which allow you to make equipment. There are two harvesting professions (Herbalism and Mining) and three crafting professions (Alchemy, Smithing, and Accessory Crafting).

Some higher-level content includes shops that have some higher-level equipment that can be purchased using specific coins obtainable in that content. Some examples of this type of content are Gollux, Magnus, and Kritias.

There are also occasionally events that have a special shop that may include certain equipment not regularly available. These items can be purchased using coins specific to certain events running at that time.

At what levels are the job advancements?

• 10, 30, 60, 100
  
  
• 10, 20, 30, 45, 60, 100: Dual Blades
  

  I made a regular Explorer. Where is my job instructor?
  
  Here are the 1st and 2nd job instructors for normal Explorers:
  
  

  • Warriors: Dances with Balrog in Perion. He is in the Warrior's Sanctuary.
    
    
  • Magicians: Grendel the Really Old in Ellinia. He is in the Magic Library.
    
    
  • Bowmen: Athena Pierce in Henesys. She is in the Bowman Instructional School, in the far right of Henesys.
    
    
  • Thieves: The Dark Lord in Kerning City. He is in the basement of the Thieves' Hideout, which is in the jazz bar.
    
    
  • Pirates: Kyrin in the Nautilus. She is in the Navigation Room in the far left of top floor.

  How do I make the 2nd/3rd/4th job advancement as a regular Explorer?
  
  If you are at an appropriate level, a light bulb icon will appear on the left side of your screen with the appropriate quest, which will have [Job Advancement] in front of the quest name. Accept this and follow your job instructor's instructions.

  I'm a Bowman/Wind Archer/Wild Hunter/Mercedes and I'm having trouble defeating Amdusias. How do I beat him?
  
  You must use Solomon's Bow in order to damage Amdusias. Athena Pierce gives it to you when you accept The Final Battle with Amdusias. You will need bow arrows for this weapon. If you dropped the weapon, you can forfeit the quest and accept it to receive another one. If you're playing as Mercedes, remember to re-equip both your dual bowguns and your magic arrows after the fight.

  I equipped another weapon as Phantom and now I can't use my skills, even after reequipping my cane!
  
  Phantom must have both a cane and a card equipped to use his skills.
  
  Similarly, Mercedes must have dual bowguns equipped along with magic arrows, and Luminous must have a shining rod equipped along with an orb.

  Can I move Cash Shop items I purchased between characters?
  
  Only Explorers share a Cash Inventory with each other. All other classes have Cash Inventories individual to each character. We occasionally hold Cash Inventory transfer events which allow you to move your Cash items between the characters on your account who are in the same worl

  Can I send packages to other players through Donald or some other means?
  
  Player to player item delivery was removed with the release of the Big Bang update in December 2010. Donald is only for official communications from NEXON.

Hello!

This thread is to submit ticket numbers (you must have a ticket #) for players who are currently stuck in the game. For best results make sure your character is online during the time frame we posted. Please keep in mind that this thread is only for this issue. We would like to ask that you do not create multiple threads or tickets regarding the same issue. We will do our best to assist with these issues, but we cannot guarantee that we will be able to address them all. We will address these starting from the earliest post. Listed below are the issues we'll be able to look into for you.

These should be resolved in the following weekly maintenance.

- Got disconnected and are unable to get back into the game on a specific character.

If you are logged into the game on the character, we should be able to assist with this as we get to the ticket.

- Are unable to teleport out of a map.

These should be resolved in the following weekly maintenance.

- Are stuck in a cutscene.

If you've met the above criteria, please feel free to post the information in the format below.

Thread Title:[Stuck] 19000-####### (Your Ticket Number)

Body:

Hello. My ticket number is ########. Can you please look into this?
Character Name: Artasi
World : Scania

Once this has been completed and posted, we will do our best to investigate it. Thank you all for your patience and understanding. Current hours these post will be investigated are from 1pm - 5pm PST.

After you have been helped, we would ask that you take a minute to complete a quick survey for us. It helps us to expand the avenues of support that we offer and gives us insight into how to best help you, the players: https://www.surveymonkey.com/s/258Q7DW