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Arwoo

About

Username
Arwoo
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285
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Administrator, Nexon
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2,855
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8
Posts
115
  • Hello my name is Clantafamo

    Greetings Clanta,

    As stated through various private messages, conclusive evidence was found from looking through each case extensively.
    Please note that the forums is not a platform to dispute case by case bans.

    As players have mentioned in this thread, there are various reasons as to why we do not publicly share the evidence:

    1. We wish to ensure fair treatment for all players whether they're vocal or nonvocal. Presenting an individual case to the public doesn't give the case entitlement over others. For a widespread issue such as this, we gave equal attention for all accounts banned from the Arcane Umbra exploit.

    2. We don't promote public defamation. Making an example out of a player is not a method we endorse to deter players to follow the rules. By presenting the evidence of banned individuals publicly, we'd be encouraging peers to attack and harass individuals found guilty.

    3. Bans and ban appeals are between the investigations team and the individual that was banned. The community at large is not the jury that decides whether the banned are innocent or guilty. The reason for this is because evidence presented by the appealing player will always be skewed towards their favor. Due to this, the community team would need the evidence and proof acquired by our investigations team and that evidence cannot be made public for the reasons stated above.

    Again, the forums is not a platform for more answers in regards to a ban or to appeal a ban.
    bumbertyrMaplerOver9000AlexFMegaScienceNeospectorSparkleeMicrosoftInvulgoSkyTheDestroyer
  • Known Issue Redeeming Karma Koin Cards [Resolved]

    [UPDATE] This issue has now been resolved. If you were affected by redeeming your card and received a lower amount, please use the same code again as these have been re-activated to be used once more. Thanks!

    ---

    Greetings, Maplers!

    We recently ran into an issue when redeeming your Karma Koin card(s), a smaller amount than what you had redeemed was being added into your account.

    This issue has now been resolved. If you were affected by redeeming your card and received a lower amount, please use the same code again as these have been re-activated to be used once more. Thanks!

    Full details here:
    https://support.nexon.net/hc/en-us/articles/115002014306-4-19-Known-Issue-Redeeming-Karma-Koin-Cards
    MaplerOver9000
  • Scheduled Nexon-wide Service Maintenance - Apr 19

    Greetings Maplers! Our Scheduled Nexon-wide Service Maintenance has concluded and we're live.
    We'll see ya'll in-game!

    Details of the completed maintenance: http://ow.ly/Tqzz30aZYVG
    MaplerOver9000SesomSlayer
  • major lag in event hall

    Recently we have made many changes to the Event Hall in an attempt to resolve the lag players have been experiencing.
    We're aware that last week's change did not fix the lag for players and we're currently working to find additional fixes, or revamp the Event Hall entirely.

    Arwoooo~
    MaplerOver9000NeospectorForumKousStarrySWolf
  • Suggestion:Bring back "MapleStory meets SAO" event

    While we can't give a definitive answer for the return of the SAO Collaboration event, I can tell everyone that we're planning to have more crossovers in the future.

    So keep your eyes peeled!

    Arwoooo~
    MaplerOver9000JulyInvulgobumbertyrCloudStrife1412