We took a look recently at the list of censored words and made many changes.
No promises on when we'll see the changes made into live, but the unnecessary censorship is absolutely something we're working on.
As stated through various private messages, conclusive evidence was found from looking through each case extensively.
Please note that the forums is not a platform to dispute case by case bans.
As players have mentioned in this thread, there are various reasons as to why we do not publicly share the evidence:
1. We wish to ensure fair treatment for all players whether they're vocal or nonvocal. Presenting an individual case to the public doesn't give the case entitlement over others. For a widespread issue such as this, we gave equal attention for all accounts banned from the Arcane Umbra exploit.
2. We don't promote public defamation. Making an example out of a player is not a method we endorse to deter players to follow the rules. By presenting the evidence of banned individuals publicly, we'd be encouraging peers to attack and harass individuals found guilty.
3. Bans and ban appeals are between the investigations team and the individual that was banned. The community at large is not the jury that decides whether the banned are innocent or guilty. The reason for this is because evidence presented by the appealing player will always be skewed towards their favor. Due to this, the community team would need the evidence and proof acquired by our investigations team and that evidence cannot be made public for the reasons stated above.
Again, the forums is not a platform for more answers in regards to a ban or to appeal a ban.
Recently we have made many changes to the Event Hall in an attempt to resolve the lag players have been experiencing.
We're aware that last week's change did not fix the lag for players and we're currently working to find additional fixes, or revamp the Event Hall entirely.
While we can't give a definitive answer for the return of the SAO Collaboration event, I can tell everyone that we're planning to have more crossovers in the future.
We'd actually like to turn this into a bigger project.
In addition to no longer censoring words such as "gay" and "lesbian" we'll be going through the list of words that are censored and white listed.
We do know that the in-game chat filter makes chatting difficult at times.
Perhaps we could have a list of words that are censored which players would like to see lifted?
