Hmm..
We do encourage our players to submit a ticket first for ban appeals.
May I also have the affected players' IGN/World please?
I have submitted an ticket and disclosed everything that happened.
All I did that day (October 17th, 2019 Time: 4 : 00 PDT)
was I trained that day and used the rune of skill destruction while I was training my Kanna in Reboot from LV. 209 ( 3823215259 ) to LV. 210. After the training session I started the Chu Chu Island Pre-quest and stopped in town and cubed my Fafnir Indigo Flash in Chu Chu island and as I was cubing that's where I suddenly was banned. The cubes I used was the Black cubes (30) in bulk from the sales on October 2nd, 2019.
Edit: They say the reason why I got banned was that I engaged in 'skill cooldown manipulation activity'. I never used any Third-party programs as I know its against the TOS.
I too was falsely banned. I tried submitting a ticket but they said I engaged in 'skill cooldown manipulation activity'. And I'm pretty upset about it. I love the game and my friends in it but nexon falsely ban me and I felt that I lost a part of myself. I have never used any hacking tools/programmes. Please help....
Here's a summary of when it happened.
Time: 12 : 27 PDT on 17 Oct 2019
I was training on my kanna at fes2 and then I died and lost all my buffs so I was a bit irritated and logged off my kanna character and logged in my main(sodiumfluori) and after 5~10min I disconnected. To my dismay, when I tried to logged in. I received a notification that I have banned. Tried submitting a ticket but it didn't work. I would like to clarify once again that I did not use any hacking programmes/tools.
I have the same problem and i think i was banned for submitting a ticket as well. I cannot submit the ticket through NX support. It always shows a loop.
MY IGN is AppleMints
World is reboot
Hmm..
We do encourage our players to submit a ticket first for ban appeals.
May I also have the affected players' IGN/World please?
May I know the progress now? I never use illegal program and I didn't find my account or IGN on the banlist published yesterday. I just sent ticket twice but they told me that no further appeals would be considered. WTF. Why I have to take this for the thing that I haven't done.
Comments
IGN:Luckana
I have submitted an ticket and disclosed everything that happened.
All I did that day (October 17th, 2019 Time: 4 : 00 PDT)
was I trained that day and used the rune of skill destruction while I was training my Kanna in Reboot from LV. 209 ( 3823215259 ) to LV. 210. After the training session I started the Chu Chu Island Pre-quest and stopped in town and cubed my Fafnir Indigo Flash in Chu Chu island and as I was cubing that's where I suddenly was banned. The cubes I used was the Black cubes (30) in bulk from the sales on October 2nd, 2019.
Edit: They say the reason why I got banned was that I engaged in 'skill cooldown manipulation activity'. I never used any Third-party programs as I know its against the TOS.
Here's a summary of when it happened.
Time: 12 : 27 PDT on 17 Oct 2019
I was training on my kanna at fes2 and then I died and lost all my buffs so I was a bit irritated and logged off my kanna character and logged in my main(sodiumfluori) and after 5~10min I disconnected. To my dismay, when I tried to logged in. I received a notification that I have banned. Tried submitting a ticket but it didn't work. I would like to clarify once again that I did not use any hacking programmes/tools.
World: Reboot
IGN: NaFkanna
I meet the same problem,too
World: reboot
IGN: KanExaudi
IGN:Anjimmy
IGN:yimil
MY IGN is AppleMints
World is reboot
I got same rune problem. It gave me a temporary ban first and then it changed to permanent ban.
world : Reboot
IGN:beibanwo
IGN: HaoYangLee
the same problem
World: reboot
IGN: Asumita911
I meet the same problem,too
World: reboot na
IGN:MoneyCreator
World: reboot
IGN: qiandai
I meet the same problem,too
World: reboot
IGN: qiandai
IGN
World: reboot
IGN: moneycreator
World: reboot na
IGN:MoneyCreator
I meet the same problem,too
World: reboot na
IGN:MoneyCreator
world:reboot
IGN: linkkanna02k
I meet the same problem,too
World: reboot
IGN: KanExaudi
May I know the progress now? I never use illegal program and I didn't find my account or IGN on the banlist published yesterday. I just sent ticket twice but they told me that no further appeals would be considered. WTF. Why I have to take this for the thing that I haven't done.
This is Sr. GM Kryndax of Nexon Player Support speaking. How do you do?
Unfortunately, after reviewing the account, we're seeing that the violations found on this account are too severe to allow further access.
As such, it has been flagged for a permanent access restriction and no further appeals will be considered.
We do apologize for the inconvenience this decision causes you.
Regards,
Sr. GM Kryndax
Nexon Player Support
==================================
Nexon can't find out the truth.
World: reboot
IGN: dolphinmoon
I also submit a ticket before it banned. but Stratarius say they can't solve this problem.