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24

kanna rune false ban

Comments

  • Member AsinGard
    AsinGard
    Reactions: 100
    Posts: 2
    Member
    World: Reboot
    IGN:Luckana
  • Member Fortell
    Fortell
    Reactions: 510
    Posts: 2
    Member
    edited October 2019
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    I have submitted an ticket and disclosed everything that happened.

    All I did that day (October 17th, 2019 Time: 4 : 00 PDT)
    was I trained that day and used the rune of skill destruction while I was training my Kanna in Reboot from LV. 209 ( 3823215259 ) to LV. 210. After the training session I started the Chu Chu Island Pre-quest and stopped in town and cubed my Fafnir Indigo Flash in Chu Chu island and as I was cubing that's where I suddenly was banned. The cubes I used was the Black cubes (30) in bulk from the sales on October 2nd, 2019.

    Edit: They say the reason why I got banned was that I engaged in 'skill cooldown manipulation activity'. I never used any Third-party programs as I know its against the TOS.

  • Member Emofreaky
    Emofreaky
    Reactions: 200
    Post: 1
    Member
    I too was falsely banned. I tried submitting a ticket but they said I engaged in 'skill cooldown manipulation activity'. And I'm pretty upset about it. I love the game and my friends in it but nexon falsely ban me and I felt that I lost a part of myself. I have never used any hacking tools/programmes. Please help....

    Here's a summary of when it happened.

    Time: 12 : 27 PDT on 17 Oct 2019

    I was training on my kanna at fes2 and then I died and lost all my buffs so I was a bit irritated and logged off my kanna character and logged in my main(sodiumfluori) and after 5~10min I disconnected. To my dismay, when I tried to logged in. I received a notification that I have banned. Tried submitting a ticket but it didn't work. I would like to clarify once again that I did not use any hacking programmes/tools.

    World: Reboot
    IGN: NaFkanna
  • Member Exaudi
    Exaudi
    Reactions: 100
    Posts: 2
    Member
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    I meet the same problem,too
    World: reboot
    IGN: KanExaudi
  • Member Anjimmy
    Anjimmy
    Post: 1
    Member
    World: reboot
    IGN:Anjimmy
  • Member yimil
    yimil
    Reactions: 200
    Post: 1
    Member
    World: Reboot
    IGN:yimil
  • Member AppleMints
    AppleMints
    Reactions: 100
    Posts: 2
    Member
    I have the same problem and i think i was banned for submitting a ticket as well. I cannot submit the ticket through NX support. It always shows a loop.
    MY IGN is AppleMints
    World is reboot
  • Member DreamNJun
    DreamNJun
    Reactions: 100
    Post: 1
    Member
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    I got same rune problem. It gave me a temporary ban first and then it changed to permanent ban.
    world : Reboot
    IGN:beibanwo
  • Member Cn1993
    Cn1993
    Post: 1
    Member
    World: reboot
    IGN: HaoYangLee
    the same problem
  • Member Asumita911
    Asumita911
    Reactions: 100
    Post: 1
    Member
    edited October 2019
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    World: reboot
    IGN: Asumita911
  • Member IcyB
    IcyB
    Reactions: 100
    Posts: 5
    Member
    edited October 2019
    Anjimmy wrote: »
    World: reboot
    IGN:Anjimmy
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    I meet the same problem,too
    World: reboot na
    IGN:MoneyCreator
  • Member dake
    dake
    Reactions: 100
    Post: 1
    Member
    I meet the same problem,too
    World: reboot
    IGN: qiandai
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?


    I meet the same problem,too
    World: reboot
    IGN: qiandai
  • Member IcyB
    IcyB
    Reactions: 100
    Posts: 5
    Member
    World: reboot
    IGN
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    World: reboot
    IGN: moneycreator
  • Member IcyB
    IcyB
    Reactions: 100
    Posts: 5
    Member
    edited October 2019
    I meet the same problem,too
    World: reboot na
    IGN:MoneyCreator
  • Member IcyB
    IcyB
    Reactions: 100
    Posts: 5
    Member
    edited October 2019
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    I meet the same problem,too
    World: reboot na
    IGN:MoneyCreator
  • Member carzydiy
    carzydiy
    Reactions: 100
    Post: 1
    Member
    I meet the same problem
    world:reboot
    IGN: linkkanna02k
  • Member Exaudi
    Exaudi
    Reactions: 100
    Posts: 2
    Member
    edited October 2019
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    I meet the same problem,too
    World: reboot
    IGN: KanExaudi
  • Member Softtt
    Softtt
    Reactions: 100
    Posts: 2
    Member
    edited October 2019
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    May I know the progress now? I never use illegal program and I didn't find my account or IGN on the banlist published yesterday. I just sent ticket twice but they told me that no further appeals would be considered. WTF. Why I have to take this for the thing that I haven't done.
  • Member mainjzb
    mainjzb
    Reactions: 100
    Posts: 3
    Member
    edited October 2019
    Greetings and thank you for your patience regarding this ticket.

    This is Sr. GM Kryndax of Nexon Player Support speaking. How do you do?

    Unfortunately, after reviewing the account, we're seeing that the violations found on this account are too severe to allow further access.

    As such, it has been flagged for a permanent access restriction and no further appeals will be considered.

    We do apologize for the inconvenience this decision causes you.
    Regards,
    Sr. GM Kryndax
    Nexon Player Support

    ==================================
    Nexon can't find out the truth.

  • Member dophinmoon
    dophinmoon
    Reactions: 200
    Posts: 2
    Member
    Ghiblee wrote: »
    Hmm..
    We do encourage our players to submit a ticket first for ban appeals.
    May I also have the affected players' IGN/World please?

    World: reboot
    IGN: dolphinmoon
    I also submit a ticket before it banned. but Stratarius say they can't solve this problem.