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NA Reboot Lachelein Map Crashes 5/2

Member Ghiblee
Ghiblee
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edited May 2021 in Announcements
Hi Maplers,

We've received reports concerning the issue where NA Reboot players may crash upon entering the Lachelein: Lachelein Main Street map after today (May 3 UTC) reset.
While we work to resolve this issue, we recommend NA Reboot players to please avoid entering the Lachelein's town map to prevent the character from getting stuck.

Thank you!

Comments

  • Member Yohoyamada
    Yohoyamada
    Reactions: 420
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    Member
    edited May 2021
    Hello Ghiblee i got stuck in lachelein. Did u know how long its going to take the tech team to unstuck the chars?
  • Member Arch_Alyssa
    Arch_Alyssa
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    edited May 2021
    same here, my main is currently in this map and I can't log back on... It keeps crashing and get me back to Windows.
  • Member Yohoyamada
    Yohoyamada
    Reactions: 420
    Posts: 12
    Member
    edited May 2021
    Arch_Alyssa wrote: »
    same here, my main is currently in this map and I can't log back on... It keeps crashing and get me back to Windows.

    Yeah me too. I start my dailies from lachelien to esfera. Now i cant even do my dailies.
  • Member Arch_Alyssa
    Arch_Alyssa
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    edited May 2021
    yup, and no coins either...
  • Member Ghiblee
    Ghiblee
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    edited May 2021
    We are looking into this issue but if your character is currently stuck in Lachelein, we may be able to move your character if you submit a ticket to our Support team!
    We'll also appreciate it if players can comment the affected character's IGN and World here so that we can reference it during the investigation.
    Thank you!

    MapleStory Customer Support: https://support-maplestory.nexon.net/
  • Member Yohoyamada
    Yohoyamada
    Reactions: 420
    Posts: 12
    Member
    edited May 2021
    Ghiblee wrote: »
    We are looking into this issue but if your character is currently stuck in Lachelein, we may be able to move your character if you submit a ticket to our Support team!
    We'll also appreciate it if players can comment the affected character's IGN and World here so that we can reference it during the investigation.
    Thank you!

    MapleStory Customer Support: https://support-maplestory.nexon.net/

    Already did but its been 2 hours and no unstuck.
  • Member Yohoyamada
    Yohoyamada
    Reactions: 420
    Posts: 12
    Member
    edited May 2021
    IGN: Mikhaeliz (pathfinder) World: Reboot NA.
  • Member GreatSun
    GreatSun
    Reactions: 520
    Posts: 3
    Member
    Ohhhhhhh... I just submitted a request for it. But other characters that didn't go to Lacheline are fine... But my main character is stuck.. I hope this gets resolved soon!! Tl
  • Member Arch_Alyssa
    Arch_Alyssa
    Reactions: 1,335
    Posts: 86
    Member
    edited May 2021
    IGN: Nilzrad (Zero) world: Reboot NA
  • Member JDMxBOY
    JDMxBOY
    Reactions: 600
    Posts: 7
    Member
    edited May 2021
    I'm also stuck and need to be moved to another map.

    Server: NA Reboot
    IGN: Hp1Mp6
  • Member Ensidorate
    Ensidorate
    Reactions: 800
    Post: 1
    Member
    edited May 2021
    IGN: WaterySocks (Marksman) World: Reboot NA
  • Member, Private Tester ThatSonicFan
    ThatSonicFan
    Reactions: 500
    Post: 1
    Member, Private Tester
    edited May 2021
    Server: NA Reboot
    IGN: YuulJah (Jett)
  • Member Snicky
    Snicky
    Reactions: 1,385
    Posts: 112
    Member
    edited May 2021
    If all that leave there name and IGN here did submit a ticket all you can do i wait until the tech team fixed it .
    Sorry but that is how it works even when it takes long [ like I have with some other issue concerned CashShop since I am from The Netherlands . ]
  • Member Win4Win
    Win4Win
    Reactions: 950
    Posts: 11
    Member
    edited May 2021
    I'm stuck too. :(

    Server: NA Reboot
    IGN: Spectrolus
  • Member Yohoyamada
    Yohoyamada
    Reactions: 420
    Posts: 12
    Member
    edited May 2021
    more than 13 hours had past and still no answer. thats not normal for the tech team. normally in a couple of hours they respond that they will fix it or something but 13 h has past and no answer.
  • Member MapleSapo
    MapleSapo
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    Member
    edited May 2021
    IGN: YokaiSapo WORLD: Reboot NA

    PLEASE UNSTUCK ME!
    I got baited by a mapler who was offering MVP in that map. I teleported and crashed right away. This kind of atitude should have consequences...
  • Member Yohoyamada
    Yohoyamada
    Reactions: 420
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    Member
    edited May 2021
    MapleSapo wrote: »
    IGN: YokaiSapo WORLD: Reboot NA

    PLEASE UNSTUCK ME!
    I got baited by a mapler who was offering MVP in that map. I teleported and crashed right away. This kind of atitude should have consequences...

    Your not alone, i got baited 2
    MapleSapo
  • Member Ghiblee
    Ghiblee
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    edited May 2021
    Yohoyamada wrote: »
    MapleSapo wrote: »
    IGN: YokaiSapo WORLD: Reboot NA

    PLEASE UNSTUCK ME!
    I got baited by a mapler who was offering MVP in that map. I teleported and crashed right away. This kind of atitude should have consequences...

    Your not alone, i got baited 2

    That.. is brutal D:
    Our Support team is working to move the affected characters from the Lachelein map as a temporary workaround while we resolve this crash issue.
    Our ticket responses may be delayed than usual due to the high volume of tickets concerning this issue but we'll surely reach you!
    Thank you for your patience.
    MapleSapo
  • Member MapleSapo
    MapleSapo
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    edited May 2021
    Ghiblee wrote: »
    Yohoyamada wrote: »
    MapleSapo wrote: »
    IGN: YokaiSapo WORLD: Reboot NA

    PLEASE UNSTUCK ME!
    I got baited by a mapler who was offering MVP in that map. I teleported and crashed right away. This kind of atitude should have consequences...

    Your not alone, i got baited 2

    That.. is brutal D:
    Our Support team is working to move the affected characters from the Lachelein map as a temporary workaround while we resolve this crash issue.
    Our ticket responses may be delayed than usual due to the high volume of tickets concerning this issue but we'll surely reach you!
    Thank you for your patience.

    It is! I couldn't level up, farm mesos and nodes, lost my coupons, couldn't do my dailies and participate in the events. I hope they do something about those who baited players. And I know that problems happens sometimes, but a compensation if possible would be nice.

    Thank you too! :)
    Ghiblee
  • Member Ghiblee
    Ghiblee
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    edited May 2021
    Here to leave a friendly note that affected players are advised to submit a TICKET and should not be using live chat to get this issue resolved.
    Thank you!