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Check out the v.249 - Minar Picnic Patch Notes
here!
I realize you have to try and pretend your game is playable for some people to save your own face, but the fact that no one has been able to play this game for 3 solid days now is a blatant disregard for your loyal customers. Not only that, but the fact that you act as if it's a "portion" of the community experiencing these issues is a slap in the face to every person who plays this game. I have been playing MapleStory since it's original Beta release in like 2003 or 2004, and this is without a doubt the worst maintenance state I've ever seen this game in. Get your act together and do what's necessary to keep the game stable, whether it be hiring actual competent employees or weeding out the imbeciles providing the latest patches. You're destroying your player base each day this nonsense goes on.
For many of your players, MapleStory is a means of escaping daily stresses and allowing themselves to immerse in a world where they can be a part of a community and feel as though the company they sink hard earned money into is allocating that money in a way that's beneficial to them as a player. With your consistently laggy gameplay, disregard for glitched and important quests, and lack of swift acknowledgement of your core game issues (just to name a few,) you are making all of these people feel as though their monetary and otherwise loyal commitment to this game is unappreciated. Instead of fixing these issues, you throw 2x events and in-game "compensation" at people as if it's what your players want. It's an extremely bad look for you as a company. I for one, if given the chance, would vote to have the servers taken down for an extended period of time (even a week+) to have these core issues addressed and release a stable version of the game we've all grown up with and come to love over the years. Otherwise, just close down your game permanently and cut your losses. It's clear you've thrown in the towel long ago.
Take this as you will. Some may disagree and that's perfectly fine, but I'm sure a majority of people will agree that these issues are a LOT bigger than you make them out to be.
Comments
Is this what's happening at Nexon? Because if it is, I kind of sympathize, especially with the clusterfudge this game became over the years.
There's some truth to is for sure, and it's pretty obvious we are the testers of this game, but that in no way excuses this last issue and in the bigger picture all the issues that have come up since he migration and V update. This last issue alone was patched twice, presumably tested it after the patches, and still brought the game up with the same issue. The continual lag issue is obviously a bandwidth or hardware limitation which has now been addressed at least 5-6 times and once it was even announced they "beefed" up their servers to fix this and yet as of last weekend we have seen no noticeable improvement and this not even mentioning the fact that they knew ahead of time that KMS ran into these exact same issues with this update and had to add channels and servers to address it. That shows an extreme lack of foresight and or the unwillingness to upgrade their servers enough to handle the increased traffic especially on 2x weekends. It's gotten to the point a lot of the players are pleading with nexon to not even hold 2x events because they know they wont be able to play during them/. How bad does it have to be that players are asking nexon not to hold to 2x events.
Then you have the issues with the pet snack in which players have bought an item for real money that doesn't work,, what's nexon's response to this. that they dont give refunds and to watch the website for updates as they investigate the issue, but player after player comes here begging and demanding updates and are ignored and they continue to sell this item in the cash shop knowing it's bugged for some and leading more people down this path. This doesn't even include the many people that cant get past the Regional select screen without crashing or having to time it just perfectly to actually log in the game and again Nexon is completely silent on this issue as well. Yes we know thy have no current Community manager, and no one is actually assigned to come talk to us, which in itself is utterly ridiculous for a company that's over 10 years old and has been making the profit this company has for as long as it has, and if you cant hire a new community manager in a timely manner, then temporarily assign someone to do it, to leave players in the dark for over a month with all these and many other issues existing is inexcusable. And yes them saying it"s some of the players on issues as widespread as this is dishonest and not at all the truth, it was at very least most if not all of us and them trying to downplay this just makes it look like they are more concerned about appearances than actually really supporting the players and helping them play their game
Ok, so we have the GM "customer support" or ticket system, you say? Go check it out! It's like talking to a very limited responses robot that has no capacity to give any real damb about your concerns. This game deserves waaaaaaay more than it gets in terms of attention to details, coding, customer service, etc.. I think they need either a bigger or much better quality staff. Can you imagine how absolutely dominating a force this MMO would be if they put some effort in to customer service and worked on reciprocation toward player's concerns? I think that is what we dream of here, but sadly never does this gigantic jet plane of a game seem to leave the ground.