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Although we test all content before it goes live, some bugs escape our detection as content is constantly changing and updating. We would like to request your help in reporting bugs you may run into while playing MapleStory. Your reports would be most beneficial in improving MapleStory for you and your fellow players.

The purpose of this section of the forum is for you and your fellow players to discuss bugs you have found with each other, to determine if what you are experiencing actually is a bug, to determine how common the issue is (ex. is it isolated, occasional, or widespread), and to clarify exactly what is occurring in order for you to submit more accurate tickets to Customer Support. Please note that this section is not for discussions on hacking nor is it for technical support. Please post in the technical support section if you need help with an issue pertaining to that topic: http://forum2.nexon.net/forumdisplay.php?8-Technical-Support.

Here are the guidelines we would like you to follow:

Bug Reporting Format

Bug type:

Brief bug summary:

More details:

(anything not included in the other sections of your report)

Steps to reproduce:

(if not covered in the summary)

Character name:

Character level:

Character job:

World name:

Date and time of the incident:

(mention your time zone if you aren't posting Pacific time)

Posting Guidelines

1. Be sure what you have is actually a bug. One-time errors can happen so please be sure what you have is a real issue. Do not confuse technical difficulties, in-game questions, hack reports, or disagreements with game design as bugs. Please take into consideration that not everything is a bug and use your best judgment when reporting.
   
   
2. Check to see it has already been reported. Skim through the forum to see if the bug you want to report has already been reported. There is no need to double post as it only creates clutter.
   
   
3. Use Proper English. Use grammatically-correct English so we can understand what you are describing. Please avoid slang, abbreviations, foreign languages, and anything else that may be unclear.
   
   
4. Leave your opinions out. This forum is not open for discussion or your criticism. Focus on how to tell us about the bug you encountered.
   
   
5. One bug per thread. No lists of bugs in a single thread. It makes issue tracking more time consuming, especially due to potential overlap with existing threads about single issues.

Bug Reporting Guidelines

1. Title the bug. The topic line of your thread it should be the title of the bug, such as "Cannot purchase 1 meso items from Cash Shop". Titling your thread "Nexon fix dis nao" does not give us any idea what you are trying to get across. Please avoid excessive caps, asterisks, or any other indicators to bring attention to your thread.
   
   
2. Create a new thread for each bug. Do not post multiple bugs on 1 thread. Each bug should have its own thread for easy reading. Please remember to browse the forum to see if the bug has already been reported.
   
   
3. What type of bug is it. We classify bugs into categories: crash, item, quest, cash item, user interface, functionality, graphics, sound, collision, and/or text. Please note which category your bug is.
   
   
4. Be as descriptive as possible. Tell us how you encountered the bug with as much detail and thoroughness as possible. Provide us with steps to reproduce the bug.

Example of a Good Bug Description

Thread title: Cannot purchase 1 meso items from Cash Shop

Bug type: Cash item, functionality

Description: Since the new patch, I cannot purchase the Beginner's Shopping Guide in the Cash Shop to complete the quest. It is a 1 meso item in the Cash Shop. When attempting to purchase the item, I am prompted with the purchase window with 3 options, all related to NX Cash or MaplePoints. When I click OK without checking a box, I receive another window stating "You should choose only one of three options." I cannot go pass this window to proceed purchasing this item. This also affects the other 1 meso items.

What makes this a good bug description?

The report had a descriptive title summarizing what the issue is. The description explained where and how it occurred. It was presented in a manner that was easy to understand and to reproduce the bug.

Example of a Bad Bug Report

Thread title: Nexon what is wrong with you?!

Bug type: (none was not included)

Description: You &*#!ed up Nexon! This patch gave us nothing but stupid changes! I can't even buy 1 meso items from the Cash Shop!

What makes this a bad bug report?

The report is very unclear to what the issue is. The title presents no idea but rather a criticism that is neither helpful to resolving bugs in game. The reporter forgot to fill what type of bug it was and the description does not help us identify what the issue is. The description does not explain how the bug occurred but is rather filled with personal feelings.

We appreciate your help in reporting bugs. Again, please do not confuse technical difficulties or in-game questions as a bug. This forum is not open for discussions. Also, please take into consideration that not everything is a bug and use your best judgment when reporting.

Addtional note:

Due to the volume of threads posted, additional threads about known issues will be closed or deleted as spam unless new information is provided or additional information is requested by a Nexon forum moderator.

Hey everyone, and welcome to the new and improved MapleStory official forums. If you’d like to learn about some of the new features, and how to best get around this new space, keep on reading below so you can really take advantage of all we have to offer.

Forum Layout / Dev Replies

First and foremost, we’re sure you’ve seen the new front page layout, making it easier than ever to choose a specific section or view the latest developer posts right as you load up the page. One major goal of the new forums is to have fans of MapleStory know when Nexon folks respond directly to a comment, so check out below how it will look now:



We’ve separated our teams by color to help differentiate individuals better.
- Blue/Orange = Nexon
- Pink = Moderators

If a thread has been started by a dev, there will be multiple markings to indicate this.
- A color-coded bar on the left side
- A color-coded name under the “Started By”

If a thread has been started by one of you, and we comment in it, you’ll notice a color-coded “Maple Leaf” in the “Replies” column. This indicates that a dev has responded within the thread.

Badges and Rep Points

Within the forums, we’ve applied a large amount of badges to earn. These range from small things like sending a private message or actually using the search bar (seriously people, use it!), to larger tasks such as post counts or even streaming the game or creating some awesome fan art.





Each badge will reward you with 100 points towards your overall rep in the forums. You can also earn rep by “Liking” other posts, calling out “Insightful” posts, or having other users do the same to you. Those points add up and become part of an overall global leaderboard, which we not only update each week, but will remain a running tally while you’re a part of the MapleStory community.



Your three most recent completed badges will appear underneath your profile as well.

Posting and Polls

Posting to specific sections is just as you would think. Jump into a section you wish to post in, and click the “Start A New Discussion” button. Fill in your title, add everything you want to talk about, and click either the “Preview” or “Post Discussion” button.



You can also add a poll to any post, by clicking on the checkbox for “Attach Poll”. Clicking that will reveal a new section with a “Question” and “Option” categories to fill in. Right now, you can add up to 10 total options for each poll.

Liking & Reporting

Let’s say you see someone being awesome, or being a jerk and not following the rules. Underneath every post in the forums, you’ll see a few options. First, there are buttons for “Like” and “Insightful”, when those certain users are awesome, but there’s also a “Report” button. Feel free to use that and fill out the form, and we’ll be sure to take a look to see if any rule breaking has been occurring.

The Future:

It should be noted that we have more plans in terms of additions to the forums, so if you have any suggestions for improvements, feel free to post in the “General MapleStory Discussion” as we’re more than open to new ideas and additions to make forum life more enjoyable for everyone.

Here are some things already being worked on:
- More badges
- Updated text/HTML editor when posting
- Ability to link to your own custom avatar (instead of just the default)

Lucid body pillow while you're at it plis.

Done.

Did you know that MapleStory is up for a Reader's Choice Award over on MMOsite.com for "Most Classic MMO 2016"? You can help MapleStory win by heading to THIS LINK and casting your vote!

As a quick note regarding the Code of Conduct, I didn't change the wording in that at all, I just re-posted it (KTBN originally posted it) to gain higher visibility. That CoC has been in place since the day we launched these new forums.