For 16 years i have been a loyal player of your game and through some bad customerservice i have always remained a huge fan of the game MapleStory, that is till today.
When i found out Nexon has decided to follow through on their earlier announcement about blocking Dutch people from all ingame functions.
Till the last minute i had faith in Nexon as a company to come through with a better solution, unfortunately Nexon has chosen to completely disregard the Dutch playerbase and make the game unplayable for us. I cannot express how dissapointed and angry i am right now. Nexon you even said you would look for a better solution, but what have you come up with? With all the suggestions we have given you to comply with Dutch law, yet also look out for your loyal Dutch players, you came up with absolutely nothing.
You have decided to take the easy way out and completely disregard Dutch players.
Dissapointment doesn't begin to describe how Dutch people are feeling at the moment. Apparently our loyalty to you as a company has meant nothing to you what so ever.
I hope you realize this won't stop with the Netherlands, more countries will follow soon and as you slowly block countries from ingame functions, you will actually slowly kill off your game.
It's a crying shame you did not listen to any of our suggestions and kept trades alive for us, since those actually have nothing to do with gambling / real life money, and as such did NOT need to be blocked.
It's a shame you kept closing our tickets and ignored us in all of this.
Again dissapointment does not begin to describe how Dutch people are feeling at the moment, you have ruined our game experience.
Shame on you Nexon for making horrible decisions that will end up costing you your customers. Shame on you for not listening and for not taking us serious. Shame on you for not even trying to consider us in this process.
I appreciate you forwarding the mails to the Game Team, but i have yet to actually hear more from your end as to how you will be implementing the new Dutch law into MapleStory, without making the game unplayable for Dutch players.
Therefor my concerns are still the same. I have passed along 2 possible suggestions on how to achieve this for you as a company.
Honestly the main issue for Dutch players will be to no longer be able to trade ingame items (not nx items), as those are needed to progress ingame.
It is still unclear to me why you would feel the need to disable ingame trading and dropping / looting of game items (again i am not speaking about nx items).
This law is based on preventing gambling addiction for underage (below 18 years of age) players, but that has to do with actual real life money, mesos are not a real currency and as such is not even subject to this law. It is however necessary to be able to trade ingame to progress and to keep the game playable as it was intended to be played.
Anything mesos related has nothing to do with the new Dutch law. Mesos is a made up currency in your online game called MapleStory, not a real life currency (which would fall subject to the new Dutch law).
Therefor it is easy to comply with the law by disabling anything that actually DOES deal with real life currencies (anything NX related). Ingame trading for mesos does not need to be disabled.
Hope to hear from you soon and placing my trust and faith in Nexon as a company,
Further more there is one thing i would like Nexon to consider. Right now these laws only affect Belgium and the Netherlands, which might at this moment be a small part of their customers. We are already aware though that other countries are working on implementing similar laws right now.
Basically right now is the moment to decide how to comply to those laws, but still keep the game playable. We are aware that MapleStory as a game brings in alot of revenue for Nexon as a company.
Once more and more countries start implementing these laws you would slowly be killing off your customer base and therefor the game, which basically means that income will start to dissapear more and more over the years. Unless Nexon as a company is planning to end MapleStory now would be the time to find a legal way around this, as suggested above.