Will the invitees be allowed to write down or even videotape the bolded events, and disseminate the information to the rest of the community?
Video taping from each participant will be allowed if asked first and depending on the content that's being recorded. We are planning on releasing a number of videos capturing the event and specific portions of the event. We will be releasing a video on the ones you've bolded onto our official channels.
We're actually bringing over some special guests for the sole purpose of sharing their experience and discussing the topics we cover with the community!
10/3/2017 to 10/17/2017 - Again as I said on the last board, I submitted my ticket on 10/2/2017 for the "Friendship Ring" Issue. Will I be able to leap?
Apologies for the confusing wording. I edited the original post to specify that the time frame was only in regards to the population cap and not the friendship ring issue.
So what about those who didn't submit a ticket in time (didnt get blocked half way but didn't get to start even xferring because of last day block) because, again, they were waiting on news of what to do as told?
We realize that this was a possibility, but instructing Maplers to submit a ticket to leap to a desired world was not an option. This could have resulted in thousands of requests from those who weren't facing any issues and wished to abuse the system for a free leap. We wanted to minimize the potential of abuse while at the same time addressing the issues of those who submitted a ticket.
At the end of the day, we know that this won't solve the issue that came with this event for everyone. In response to that, we're planning to introduce an option to allow Maplers to move on their own terms without the need of an event or paywall. More information in regards this will be coming in the near future.
After today's maintenance, Maplers will notice that the NPC "Mover" has made a return.
However, when talking to the NPC, you will most likely be met with the following message:
Please note that the World Leap NPC will only function for those who experienced the Friendship Ring Issue and those who submitted a ticket for the population cap issue between 10/3/2017 to 10/17/2017
If you experience any further issues with this, please contact our Customer Support for assistance: https://support-maplestory.nexon.net/hc/en-us
I highly stress the importance of submitting tickets for any issues that you experience in-game and hope to see everyone make it to their desired worlds.
Hi everyone! I do have an update in regards to those who experienced issues leaping in the recent World Leap event.
It was communicated that we would be bringing back the world leap NPC after this maintenance.
However, the NPC will only function for those who submitted a ticket during the specified time frame mentioned in the original post.
We'll be creating a separate post with further clarifications, but this is for those who are diligently checking back on this thread.
Recently, there have been many discussions of whether or not it's safe to play as Kanna, due to the number of Kanna related ban appeals that have been appearing. On the surface, this sounds like an easy enough question to answer, but in reality, there's a lot going on behinds the scenes.
Let's first get the facts out of the way. The community knows that certain classes are most popular with hackers and we know this as well. It should also be to no surprise that Kannas were the main focus in our recent attempt to combat the issue of hackers in MapleStory. Over 1,000+ illegitimate Kannas were banned as a result of this recent action, but it's also a fact that in the past, our banning procedure has made some errors as stated by our CS & Investigations team here. Due to this, we're just as careful and wary about this whole ordeal alongside the community, and we're doing all we can to make sure there are zero errors.
Going back to the original statement: "On the surface, this sounds like an easy enough question to answer, but in reality, there's a lot going on behinds the scenes." There's a reason why much of the information regarding the banning and appealing procedure must be behind closed curtains. It's the same issue that we're dealing with currently with hackers submitting ban appeals pretending to be legitimate. It should also be to no surprise that illegitimate users take advantage of community platforms. As candid as we'd like to be with the community, the release of sensitive information would ultimately harm the integrity of the game if fallen into the wrong hands.
At this point in time, we will continue to do our best to investigate Kannas who were banned and submitted an appeal. While this may not address the immediate concerns with playing Kanna, we do hope that this provides the community with further understanding.
and 3 others. 