Arwoo

As promised to the community and mentioned in this thread’s title, we will be taking questions from you guys for our Investigations and Customer Support Teams.

It’s clear to us that the community has many questions and concerns when it comes to catching and dealing with those who fail to play by the rules. While our teams will try their best to answer as many of the questions that we will be compiling from this thread as they can, we cannot guarantee a response to each and every one. For those that we cannot answer, we will try our best to explain why.

We ask those of you who participate in this Q&A to be respectful and to avoid asking questions about individual cases.
Again, please do not use this thread for questions pertaining to individual accounts, reports, bans, or appeals.

We will be leaving this thread open for questions until 7/28, after which we will be compiling the questions and forwarding them over to our Investigations and Customer Support Teams for their responses.

Thanks everyone!

Ha! You think you can challenge me!?



On a more serious note, please don't create threads directed towards a single community member.
You're more than welcomed to try and catch me on the official MapleStory Discord server though!

Hi Gamesday,

Much of the confusion could have been avoided should the next steps of the refund been communicated beforehand.
We'd like to apologize for what you've experienced and will be sure to voice these concerns to our team.

DarkPassenger wrote: »

Will there be a list of the jobs that have already been applied to? Like a cross out list so we know not to apply for those. Oh the last bit on the post answered this, thanks.

Yes! We will have the list up soon. We will also have time slots for when to tune in if you're looking to see ones featuring a certain class/character.

Thank you guys for all these additional suggestions! We'll be sure to deliver them alongside the feedback in this thread regarding the Recycler.