Best of luck to you in your future endeavors, Arwoo. You came in at an incredibly rough time and had probably one of the worst trials by fire I've seen (sorry for contributing to that). A lot of us were really skeptical of you, but I feel that you really came into your own and formed a really wholesome with this community. Thank you so much for everything you did.
We have no plans to moderate members of the community on what they say outside of our official platforms.
If a ban is placed it will only be due to an extreme case.
So... can we get an estimate for the unbanning of Aggraphine then?
Forums + Fansite Activity Ban Policy
I'm wondering this as well.
If he isn't getting unbanned -- what will be done about the countless others on various platforms that have been even more offensive? Their usernames don't line up, but I know for a fact several of them post on the forums. How will you be taking action against them?
Presence On Fansites
Will we be seeing any activity from you on the subreddit or on Basilmarket?? You haven't posted on reddit in over month: http://i.imgur.com/ohZgR6t.png and as far as I'm aware, you haven't posted on Basilmarket at all.
I've seen comments across various platforms that support the idea that members of the subreddit and basilmarket feel neglected, and even alienated from the community that you're trying to "unify"
I understand that your feelings were hurt, and that people have been harassing you. Isn't that to be expected in these positions? Not even Sabina was welcome everywhere (I recall quite a few times where certain players harassed her on social media, and in various chat groups), and she had been CM of that community for years. It seems odd to me that someone who has so much community management experience has such seemingly thin skin. Now, I am by no means condoning or encouraging their behavior. To be honest, I expected a lot more from most of them and find a lot of what they're doing deplorable, however, is it not a community manager's responsibility to "be the bigger person?"
Ban Appeals + Customer Support
It's true that looking into ban appeals is not technically a part of the job description of a Community Manager. However, if false positive bans are negatively impacting members of the community - does it not fall under your "jurisdiction" then? The community has seen, on more than a few occasions, cases where a ban appeal was repeatedly denied until the community manager stepped in and reopened the case. Personally, I have had an account with mules banned for logging into it rapidly while transferring items. My appeal was denied twice until someone finally looked deeper into it and released the account with a clean slate.
Are players supposed to accept that every single GM did their absolute best when looking into ban appeal cases?
Maryse and the subreddit already have Discords set up. Won't adding another Discord just create more separation? How do you plan on avoiding further segregating the community?
What will the rules look like on this Discord? Will we be following forum rules? How will this be moderated
Will you be releasing the full results of the survey? More than a handful of us would love to see exactly what feedback the community is giving. It would help us realize and see exactly how well and how much of our feedback is being listened to and acted upon.
Child Categories are only going to frustrate people and reduce visibility. You will not see a recent post in a child category. This is why I made the conscious decision not to use them in the first place.
We're still working on addressing these issues and we are sorry for the extended downtime.
I understand that you're all frustrated because the game has been down for such a long time and maintenance keeps getting extended but please try to keep discussion in this thread civil. The extensions have not been without reason.