-When boss queueing, party leader positions doesn't get handed to the person who joined the new party
-Be able to queue to boss without having all the party members be the same channel
-Boss queueing for Arkarium should take the party outside the altar instead of Crack in Time
Boss Content
-Remove Physical Attack Immunity on Arkarium's summons
-Allow infinite entries, but 1 clear per day for most bosses
-Remove auto respawns on bosses with death counts
-Remove fire upon defeating Chaos Crimson Queen
Items and Equipment Changes
-Increase stats of the Kritias Set, Boss Accessory Set and Meister Set's equipment as well as their set bonuses
-Allow Crystal Ventus Badge to be enhancable and pottable
-Include Arkarium's rings and its Meister counterparts in the Boss Accessories rather than a 2 piece ring set each (as well increase their stats)
-Remove PSOK and SOK requirements on Dominator Pendants, Mechanator Pendants, Chaos Horntail Pendants, Horntail Pendants, Zakum and Chaos Zakum Helmets
-Redesign Scarlet and Lucky "Joker" Equipment so it can truly substitute in any set the player desires instead of the highest set ID
-Allow Proton Suits and Boots to be wearable by all classes
-Allow Rakes, Wrenches, Golden Pickaxes and Shovels to be repairable
-Remove recipes for Timeless and Reverse Equipment, LVL 110 and 100 equipment present in Root Abyss Boxes
System Changes
-Under "Sound," break "SFX" into "Game SFX" and "Skill SFX"
(EXAMPLE: Vellum's roar will be treated differently from a skill's sound effect)
-In areas with 3 private channels like Cygnus and Union Trade, display which private channel the player currently is in as well as other party members
(EXAMPLE: Daxterbeer/ Arcania/ Private Channel 1, Snacktime/ Arcania/ Private Channel 3)
-Remove mastery level decay for crafting levels greater than 10
-Have Reward Points be deposited directly to the player's cash shop instead of manually claiming and redeeming every 10 separate occasions (The meter would be present to count how many points you got for the day)
Here are some suggestions I am offering to the community aside from the Additional Options (forgot to mention it), Nebulite Revamp and having the Reward Shop have Fusion Tickets and Bonus Potential Cubes.
Actually, from what I've seen, it looks like they get paid by how many customers they handle, which makes them try to blow you off as quickly as possible.
Maybe you got one who was trying to be helpful, but due to not really knowing much, ended up copying knowledge base articles that were irrelevant.
Anyway, when a chat ends, you get to rate it and offer feedback. I don't know how often anyone reads this feedback, but it's the only way I know of to send any.
(Or you can go on reddit and post screenshots of your chat. Seems they enjoy deriding clueless GMs over there. And who knows, maybe one of the mythical Nexon staff who browse the subreddit will take note.)
I feel bad for people who get the crappy GMs. Almost all of my live chats and tickets with GMs were pleasant, even though some of them like a doctor saying the victim is dead and they've tried everything. I can think of a few times when I got things done with a GM without drama.
I once had a C++ error and needed assistance. The chat responses was long because I was chatting on a working computer and troubleshooting another computer. The GM was patient and after doing instructions carefully, I was able to log on.
Another time, I had a ban appeal for my Demon Slayer mule account that was accused of "botting" during the "Demon Slayer Bot Era." Kerning Subway was infested with these bots until they purged they Demon Slayer bots. Unfortunately, my innocent mule got banned as well because I was racking up cubes kills too fast (Fatal Scythe Familiar and a Kanna with Kishin caused me to get banned. After explaining what I did exactly (Kanna + familiar = 200 kills in 30 seconds,) they apologized for their mistake.
GMs should be helpful as long you don't use foul language and can explain the situation clearly. This is a pretty good example.