DeathsLie wrote: »
This happened the other day to my best friend. We've been playing together for the last like 13 years and recently she has been logging and having to afk alot because she is a new mom and has to take care of her baby. She is getting the run around from nexon. They are basically not helping her nor looking into it. Her husband says if they cant get her unbanned then he is quitting too so I'll be losing both friends in the game. I'm super bummed about it. I've been playing this game since it was released and I love it but I have lost faith in nexon as a company I feel like they only care about making money and dont care about their longtime faithful players. I think if she doesn't get her account back I'm finally gonna give up on maplestory. It's unfair how they are treating this and I'm terrified I'll end up banned because I lag so much since I live in a rural area and have use my mobile hotspot as internet. Good luck to those who are affected. Hopefully if there is enough outcry they will be forced to listen to people.
chaoscauser wrote: »
So my first ticket from a regular GM has done nothing, i asked for a senior GM and then i just received another copy and paste answer.. they don't even investigate.
Thank you for contacting Nexon Player Support, and I apologize for the delay.
I understand you are inquiring for more details about the ban placed on the account. However, please know that all of the information available regarding it has already been discussed to you.
Please take note that a thorough and strict investigation has been conducted before placing the decision, and we found no error or inconsistency with the checking. Also, we would like to inform you that we are unable to disclose detailed information. The sanction will stand on the account and we will be unable to release it. As always, players are required to follow the rules. Feel free to read through our Terms of Service and Code of Conduct for more information.
Should you have any questions or concerns in regards to another matter, please do not hesitate to submit a new ticket with a detailed explanation of the issue.
Nexon Player Support
Apocalyptian wrote: »
So many people are being effected by this and it's so heartbreaking.
As of today we still have not heard any news. I been checking on the site and also left the moderator of the ban list posting a message underneath that in hopes they can find out something or even look into it. The sooner they give my account back the better I will feel. It would be peace of mind if anything since I did nothing wrong to deserve such harsh treatment and punishment when I am an innocent among many other high leveled legits.
If they don't get it figured out by the time Adele is released it would be an even more crushing blow. I'm so close to 7000 legion it's not even funny with all the work and time put into that account and about 1.5mil contribs in our guild I would say the evidence speaks for itself. A hacker wouldn't have any of those things, only a legit who loves thier guild and stays in it forever.
I still am at a loss for words. 4 days and no solution...only silence and finding more people with this same problem. It may take time, but something has to give I can't give up my account means too much to me, and the people I have gotten to know and love while playing on it. (I'm talking to you DeathsLie, love you girl from the bottom of my squirrelly heart)
I will check back later tonight and see what's going on again. And as always good luck on your tickets and your accounts. Keep me posted on updates too. We are all in this together now. Your not alone, and don't forget that!