We would like to apologize that some of you have been unable to access your characters, as observed across our forums and Customer Service portal. We posted an update last week that we have been investigating the issue, and today we’d like to let you know that this should be fixed during our next scheduled maintenance on January 12th. We thank you for your ongoing patience while we looked into this issue.
We know it’s frustrating that some of you have been unable to log in for a few weeks; as a result we would like to offer the following compensation for those affected:
- Six 1-hour 2x EXP Coupons - Six 1-hour 2x Drop Coupons - Two Red Cubes - One 7-day Hired Merchant - 3 Black Cubes - 100 V Coins
If there are any changes to this plan we will let you know.
Thanks,
The MapleStory Team
Is there any possibility you'll reconsider the compensation? I mean, I was 220 when I got locked out last week and I missed out on 8x Arcane Symbol: Vanishing Journey and 15x Arcane Symbol: Chu Chu Island per day since then, I've been doing the dailies for them every day since they opened up, and Arcane Symbols are a pretty big deal in Arcane River
There's not much faith when Nexon says "we’d like to let you know that we are making every effort to resolve this issue during our next scheduled maintenance" and "this should be fixed during our next scheduled maintenance", I won't be relieved until I log into my main successfully.
There's not much faith when Nexon says "we’d like to let you know that we are making every effort to resolve this issue during our next scheduled maintenance" and "this should be fixed during our next scheduled maintenance", I won't be relieved until I log into my main successfully.
So true though. I cant even count the amount of times nexon has said they would fix something and it ends up not being fixed.
We would like to apologize that some of you have been unable to access your characters, as observed across our forums and Customer Service portal. We posted an update last week that we have been investigating the issue, and today we’d like to let you know that this should be fixed during our next scheduled maintenance on January 12th. We thank you for your ongoing patience while we looked into this issue.
We know it’s frustrating that some of you have been unable to log in for a few weeks; as a result we would like to offer the following compensation for those affected:
- Six 1-hour 2x EXP Coupons - Six 1-hour 2x Drop Coupons - Two Red Cubes - One 7-day Hired Merchant - 3 Black Cubes - 100 V Coins
If there are any changes to this plan we will let you know.
Thanks,
The MapleStory Team
Please, do not call that a compensation. Although our characters got stuck, our brains are not stuck. Do not use that ???? to insult players.
At least HOPEFULLY they fix this problem. The compensation is of course not in comparison to the 3 weeks I've been stuck for and for some other people who have been stuck longer than that. I'm just glad that they actually plan to have a fix. If it doesn't work then, more waiting...
So we lost over 200 chuchu island symbols, over 100 vanishing journey symbols (just on dailies) and the chances to even try Lachelein and no compensation about this? Not to mention the expiring nx we had on our accounts, and the daily coins we lost that are way higher than 100 stupid coins.
Lmao told u we were getting a shitty compensation. Like level 230+ people are anything with 2x coupons (when there's lucky/enjoyable winter) and some stupid cubes when most of our gear is perfected already.
Im just happy ill be able to log my main again. For those who lost a lot of stuff (3~7 day expiration bundle cubes/hired merchant), i sure hope nexon will do something about it.
Come on Nexon must of the people that are stuck have full drop gear why would you give us drop rate coupon and exp coupon. Do you think we are poor and can't afford the exp coupon from cash shop. Mostly everyone one have a wolf familiar this such a joke to us for losing 50k+ nx and getting this crap reward back. If your like that might as well not give us any compensation instead we don't need those pity junk rewards
Come on Nexon must of the people that are stuck have full drop gear why would you give us drop rate coupon and exp coupon. Do you think we are poor and can't afford the exp coupon from cash shop. Mostly everyone one have a wolf familiar this such a joke to us for losing 50k+ nx and getting this crap reward back. If your like that might as well not give us any compensation instead we don't need those pity junk rewards
Could you please stop? Better be happy that you're atleast getting some kind of compensation. They didn't have to give us anything at all and yet you and others keep and keep complaining. I bet you would've cried your ass off aswell, if they decided not to compensate us, so please stop trash talking.
Comments
Do not use that ???? to insult players.
Are you guys serious?
Like level 230+ people are anything with 2x coupons (when there's lucky/enjoyable winter) and some stupid cubes when most of our gear is perfected already.
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Probably not even a 100% fix............