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Let's Talk... Recent Events with Kanna
Recently, there have been many discussions of whether or not it's safe to play as Kanna, due to the number of Kanna related ban appeals that have been appearing. On the surface, this sounds like an easy enough question to answer, but in reality, there's a lot going on behinds the scenes.
Let's first get the facts out of the way. The community knows that certain classes are most popular with hackers and we know this as well. It should also be to no surprise that Kannas were the main focus in our recent attempt to combat the issue of hackers in MapleStory. Over 1,000+ illegitimate Kannas were banned as a result of this recent action, but it's also a fact that in the past, our banning procedure has made some errors as stated by our CS & Investigations team here
. Due to this, we're just as careful and wary about this whole ordeal alongside the community, and we're doing all we can to make sure there are zero errors.
Going back to the original statement: "On the surface, this sounds like an easy enough question to answer, but in reality, there's a lot going on behinds the scenes." There's a reason why much of the information regarding the banning and appealing procedure must be behind closed curtains. It's the same issue that we're dealing with currently with hackers submitting ban appeals pretending to be legitimate. It should also be to no surprise that illegitimate users take advantage of community platforms. As candid as we'd like to be with the community, the release of sensitive information would ultimately harm the integrity of the game if fallen into the wrong hands.
At this point in time, we will continue to do our best to investigate Kannas who were banned and submitted an appeal. While this may not address the immediate concerns with playing Kanna, we do hope that this provides the community with further understanding.
and 3 others.
Don't risk it. Genuinely. It's Nexon. Wait until it's said in plain text that it's safe, not in their odd language of indirect confirmation.
I dont plan to but i was hoping if Arwoo was going to reply he'd at least shed some light on how to avoid it or if theyre not not just auto banning kannas.
I sincerely hope you guys get to the bottom of this as quickly as possible, and can assure players that it is safe to use a Kanna without fear of losing many hours of dedication to the game.
Give us a number, is this too much to compromised the security of the system?
Issue here isn't really that Kannas are getting banned. Its that people are getting falsely banned and given copypastaed while nexon just saying they are right. All you need to do is to prove it to us you are overturning and saying sorry we fucked up here. Give us the live chat logs where GM says oh I've looked at your account we made a mistake, give us the email logs where GM says our Investigations team looked at the allegations and we've made a mistake. Redact names servers if you have to.
EDIT: to clarify for Nexon. To err is human, system/people mess up is normal and its okay we get that, But all the overturning of false positives seems to be community becoming the advocate for the individual. You the company should be the biggest advocate for the legit players not the community.
So I've been waiting for the dark lords event to get my totems on two kannas but since there have been so many kanna bans ATM I'm wondering if it's clear to even consider logging onto them to play (since it requires some farming for the dark lord items.)
You've managed to make an official statement yet continue to go untrusted. I am in the same boat with the others in this thread, I can't trust you or your game to not ban me if I play my Kanna. Even if I've had my account for over 10 years and have never once been banned or accused of hacking.
How can we trust what you say when every person whose sent in an appeal has been given crap auto-replies and been threatened to be banned from the support system? I haven't personally seen any person affected by the ban come up and say "Support helped me get my account back!" Does that mean everyone banned is a hacker? Or is every person, legit or not, getting turned away?
What about this thread which has a full video of his kanna's existence and it getting banned? Is he not innocent? We can't tell 100% and you aren't helping.
You know, I can understand how difficult it to separate legitimate players from illegitimate players during a ban appeal, but if there's a crisis that your autoban system is nuking people playing a certain class permanently, then maybe a change somewhere needs to happen. Especially if everyone is getting hit with autoreplies from your support. Maybe an immediate bandaid fix is necessary so you can look into the issue further without worry of an increasing number of false-positives. (Don't let the autoban permanently ban people, close creation of Kanna for a limited time, something to slow the flow of damage.) It's been over a week now, it's only getting worse.
How is NL any good at meso farming? If I was looking for a different class I'd rather go with Phantom.
So in the end, what this statement means for maining a kanna: You have a higher chance of getting caught in the auto-ban system than other classes for some reason, and if you do get banned, there is still a slim chance to get unbanned, and probably requires a high amount of effort with support. I think it's ridiculous that a class has a higher chance of an automatic permanent ban than any other, which could trigger just by playing normally.
If your system DOES fail to function 100% of the time, doesn't that mean you should have some way of checking BEFORE you permanent ban anyone that triggers the faulty system? Even if you do decide to unban legit players after investigation, should the risk of the ban being faulty, and therefore the effort of support tickets, live chat, and proving yourself as legit REALLY fall upon the Kanna players? Shouldn't that be with Nexon instead? This really bothers me.
If anything what you wrote here should make players feel more paranoid to play a Kanna, seeing as all you said was yeah there's a lot of Kanna bans.
Release some numbers if you want the community to trust that you’re doing something. Something like:
We’re still working on a concrete fix for the issues some of you are having with your Kannas. While we cannot go into more revealing details, we can share some numbers with you.
Over ‘A’ accounts have been banned as a result of these Kanna issues.
‘B’ players have submitted tickets to have their cases reviewed. Out of these, ‘C’ players have been released as false positives and ‘D’ players’ bans have been confirmed as hackers/exploiters.
We’re sorry for any frustration or farming/training delays these issues have caused. Rest assured, that we are hard at work to resolve these as quickly and painlessly as possible.”
You're good at that. Man they should give you a job.... Again