I do understand your frustration and I will pass it along but your friend does need to make sure they contact support themselves so it can be looked into.
These classes are only available for creation for a limited time period.
The last time was … (more)winter and there usually tends to be a creation event in the summer so hopefully one will come soon for you. (less)
"proof" to gms support and send it to me. Dm's work as well but this here isn t a good place to do it but I can help you out if you need it. But please provide evidence and bring it to support and me and well help you best way we can. Happy mapling.
The official way is to report directly to support, please do not ask players to send proof to you. (less)