Back then you were able create by creating an IGN and finally customizing it. Then at some point they changed so you do appearance and IGN next. The problem with this new sequence is that you cannot "test" an IGN or go back if you make a valid, but you go nevermind. The appearance is previewed as you are switching faces, hair, etc, but choosing an IGN creates the character without anything in between. If IGN creation was reverted back to the first step, if would be easier for those who change their mind.