Ghiblee

Hi Maplers,

We are aware of the issue where Pixel Coin Express event ended a day earlier than intended.
We apologize for the inconvenience you may experience and will update further when we can.

Hello,
This seems to be an account-specific issue.
Could you please submit a ticket along with the screenshot of your Pixel Coin Express UI?

MapleStory Customer Support: https://support-maplestory.nexon.net

Please see below for the ban data covering: 05/14/2020 - 05/20/2020

Ban reason: Advertisement
Number of characters banned: 9
Number of accounts banned: 8

Ban reason: Hacking/Botting
Number of characters banned: 58,775
Number of accounts banned: 52,279

Full list of banned characters: http://maplestory.nexon.net/micro-site/58004

Hello,
You must have Pixel Cape, Armor, Helm, and Sword in your inventory (not equipped) along with 1000 Pixel Coins when you speak to Count Stan. You may need to have empty space in your USE inventory tab as well.
If you are unable to rank up to 5-Star Hero even with these conditions met, please submit a ticket to our Support team: https://support-maplestory.nexon.net

We applied a fix for the 'Illegal and Malicious Program Detected' client crash at 2 PM PDT.
Please restart your client for the fix to be applied.

http://forums.maplestory.nexon.net/discussion/28070/illegal-and-malicious-program-detected-fix-5-15#latest