Brief Update on Hotel Maple Shop Issue - VIP Tickets
While looking into ways to address the Hotel Maple shop closure issue, we are aware that certain players are especially concerned with their expiring VIP Tickets. To provide a brief update, we are discussing options on how to resolve the VIP ticket issue.
We'll share the next steps once we have the details, thank you for your patience!
Note: You do not have to be concerned with the expiring/expired VIP Tickets.
We received reports concerning the issue where players would receive "Due to an error, the trade did not happen" error message when attempting to purchase from any of the Hotel Maple shops. Hotel Maple shops were supposed to be available until June 13 at 11:59 PM UTC and we're aware that certain players have yet to spend their Sweet 16 Coins and VIP Coupons.
We've relayed this issue for investigation and will provide an update when we can!
First, thanks for all your submissions, these are LOVELY!
We received a lot more submissions than I initially expected, Discord and Forums combined, and all of them have great potentials.
I can't wait to see some of these in-game!
We'll be closing the submissions here to start our internal voting to select about 8 to 10 entries (this is the difficult part...).
The selected entries will be open for Community voting afterward so stay tuned!
We'll be back sooner than you know it!
Here to provide an update on the issue where some NX items were not visible in Dutch players' inventory after the v.222 update maintenance.
After investigation, we've confirmed that the NX items are not lost and they are just not visible in the UI.
We sincerely apologize for the delay in resolving this issue and will update you on the schedule when this will be addressed.
[Update May 6] We were able to prevent the Lachelein map crashes on May 4th, however, we're closely looking to identify the root cause of the problem while we also review the compensation for the affected players. We'll provide an update on the compensation details once they've been finalized.