The following issues have been addressed during our Unscheduled Maintenance 9/24.
- Fixed an issue where the Magic Wagon required an account to have at least 500 NX Credit and 500 NX Prepaid to be able to purchase a Magic Wagon Restock Coupon.
-…
Hello,
There is an issue where players must have at least 500 NX Credit in their cash balance to purchase the Magic Wagon Restock Coupons using NX Prepaid.
(The purchase of the Restock Coupon itself will only use your NX Prepaid.)
Our team is cur…
Hello,
This issue where the Weapon Aura skill may cause players to disconnect has previously been reported to the team.
We'll check up once again on the progress of the bug fix. Thank you for the report!
Hi Maplers,
Volunteer Moderator application is now closed!
First, special thanks to everyone who applied.
We will review the candidates and provide an update when we select those who will move on to the next steps.
Thank you.
Hello!
We wanted to provide a small update on the issue where players may lose the 'Burning' effect on the character they used the Mega Character Burninator on.
Since only certain players are affected by this bug, it's taking longer than expecte…
Update
We're currently looking into the issue where newly created Burning World characters are not receiving the option to give it a 'Burning' effect.
All existing burning characters should have their 'Burning' effect back after today's unschedu…
Hello,
We plan to have Unscheduled Burning World Maintenance tomorrow to address the issue where the 'Burning' effect on Burning World characters ended prematurely.
Times:
Friday, September 11, 2020
PDT (UTC -7): 10:00 AM - 12:00 PM
EDT (UT…
Hi Maplers,
We plan to have Unscheduled Burning World Maintenance tomorrow to address the issue where the 'Burning' effect on Burning World characters ended prematurely.
Times:
Friday, September 11, 2020
PDT (UTC -7): 10:00 AM - 12:00 PM
ED…
Hi Maplers,
We will be distributing the 8/23 Sunny Sunday rewards in your Gift Drop on August 26 (during maintenance) to accounts that meet the following requirement:
- Have a log in record on a Lv. 101 and above character between August 23rd 12…
Hello,
We are aware of the issue where the August 23rd Sunny Sunday perk rewards are unable to be claimed as it gives 'The event is not open right now' error message in your in-game chat log. We've reported this issue to the team and will look into…
Hello,
We addressed the issue where players would receive the "Invalid Access with Invalid Parameter. Please try again." error message when attempting to log in on our website and Nexon Launcher.
Please let us know if you still experience this iss…
Hi Maplers,
We applied a hot fix at 2 PM PDT today to address the Moonbogglers Issue.
Characters can now pick up and complete the quest '[Moonbogglers] Hunting for Hints' quest.
The quest will also be retained when relogging.
https://support-m…
Hi Maplers,
We are currently investigating reports that characters cannot start the event quest '[Moonbogglers] Hunting for Hints'.
This affects characters who completed the quest on a previous day and cannot acquire it again.
This also includes …
Hello,
For those who receive the disconnection pop-up error when attempting to log in even after completing the listed steps, we notified the team of this issue and are looking into another solution.
Thank you for your patience!
Hello,
For more detailed about the DMT event compensation for NA Reboot players, please click the link below.
http://maplestory.nexon.net/news/59737/na-reboot-double-miracle-time-compensation
Greetings Maplers,
After looking into the severe lag issues during the Double Miracle Time (DMT) event in NA Reboot, we determined that the code optimization and increasing server spec did not alleviate the lag that was caused by the high traffic…
