Hotel Maple Shops will reopen from June 17 (after maintenance) to June 20 at 11:59 PM UTC.
Please spend your remaining Sweet 16 Coins and VIP Coupons when the shops are available once again!
For more information:
Thank you for the report and we apologize, we discovered that some Monster Life Gem compensation were not distributed during the June 9 maintenance.
We will be distributing those Monster Life Gem compensations during this week's maintenan…
Brief Update on Hotel Maple Shop Issue - VIP Tickets
While looking into ways to address the Hotel Maple shop closure issue, we are aware that certain players are especially concerned with their expiring VIP Tickets. To provide a brief update, we ar…
We received reports concerning the issue where players would receive "Due to an error, the trade did not happen" error message when attempting to purchase from any of the Hotel Maple shops. Hotel Maple shops were supposed to be avail…
It seems like there may be an issue where the character on the newly added 53rd character slot may not appear. Since the name is still considered as taken, the character data seems to still exist and it is only 'hidden' from your character s…
Thank you for the report, we're getting this Gollux entry issue looked into.
As a temporary workaround while we investigate, it seems like there isn't an issue if everyone in the party has the same kind of key that the party leader uses to …
We're back! First, we would like to thank everyone who entered the contest once again.
We had more than 90 submissions (Discord & Forums combined) and it was a challenge to select 10 out of all the creative designs...
(Monday surprises are the best, eh?)
After months of waiting and searching, we are pleased to introduce Ezrabell as our second Community Manager for MapleStory. Please welcome them with open arms!
Ezrabell will be worki…
First, thanks for all your submissions, these are LOVELY!
We received a lot more submissions than I initially expected, Discord and Forums combined, and all of them have great potentials.
I can't wait to see some of these in-game!…
This issue where NX items were not visible for Dutch players was addressed during today's maintenance. Please let us if you still experience this issue!
- [Update 12:10 AM PDT May 13] Fixed an issue where some NX items were not visible in…
First, Happy 16th Anniversary!
Hope our VIPs are enjoying your stay at Hotel Maple.
It's time to announce our winners and honorary mentions for the Anniversary Screenshot Contest! Thanks to everyone who submitted. It was quite inter…
Thank you for the report as well as the information. This is indeed an ongoing bug.
We've reported this issue where players who have yet to purchase the Golden Meso Tree Chair are unable to purchase them from the Maple Tour shop despite mee…
Thanks to everyone who participated! We received a total of 31 submissions, Forums and Discord entries combined.
Winners and honorary mentions will be announced next Tuesday, May 11th.
[Update May 6] We were able to prevent the Lachelein map crashes on May 4th, however, we're closely looking to identify the root cause of the problem while we also review the compensation for the affected players. We'll provide an update on the comp…
Here to provide an update on the issue where some NX items were not visible in Dutch players' inventory after the v.222 update maintenance.
After investigation, we've confirmed that the NX items are not lost and it is just not visible in th…
We applied a Hot Fix to address the NA Reboot Lachelein map crash issue.
Please try logging in the affected character and let us know if you still experience the crashing issue.
Thank you for your patience!!!