All I know is that it started getting bad when I sent a ticket over a hacker unleashing Pink Bean upon Henesys in channel 1 and got this
"Thank you for sending in a ticket, We are sorry that you are having an issue with this but the game is working as intended"
I sent a picture of PB killing the noobs left and right and suddenly a GM came on and killed Pink Bean in one shot and vanished.
Evidently 'Problem with monster in town' got RoboGM'd instead of being read fully. But a picture of PB where PB shouldn't have been got thier attention well enough. Funnily enough I put the word 'Cash Shop' in the subject line.