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A message about KThxBaiNao
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gives me flashbacks of Aurtax
I hope the next CM is at least as caring as he is, and that KThxBaiNao finds a place that appreciates his efforts
You want a middle-aged white guy who's never played MapleStory, but can dish out the corporate double-speak in perfect formal English. A father-figure who would make you feel secure and looked-after, even when you're ignored as Nexon has always ignored us.
I have no idea what kind of "management" you expect a CM to do to the community. Herd us?
Personally, I don't like memes and I found Michael's videos cringeworthy, but I can see beyond that to the actual work he did.
A CM has very little power. He's just an ambassador. A go-between the company and the community. His ability to solve our issues with the game is extremely limited. KThxBaiNao at least understood what those issues were, and was able to assign them priorities and explain them to the dev team. For issues internal to NexonNA he did more than that. He helped many people who were wrongfully banned or had other personal customer-support issues, get those issues actually looked at instead of brushed off. He rearranged the forums and added the "forwarded issues" lists to help with transparency. He got items on sale in the Cash Shop that we asked for (for example, right now we have the Mix Dye Coupon added, that was suggested on this forum). True, he can't fix servers and he can't fix bugs and when he gets incorrect answers from the devs he passes them on unknowingly, but no other CM could do any better in those regards. And yeah, he couldn't keep up, but none of them ever did. The workload is too much for one person.
Anyway, I don't know why he got fired.
It may be because he pushed too hard for everyone else in the company to do their jobs and fix the game or treat the players fairly.
It may be because he was unable to be in California and therefore unable to do parts of his job (most notable, or at least most visible: he was unable to stream the V update, so those two clowns had to, resulting in a PR disaster; and he could not provide us with updates during the long night maintenances, so OneLetter had to do that).
It might even be something stupid like some high muck-a-muck calling a meeting and firing Michael in a fit of pique when he couldn't physically attend.
But regardless of the reason, I still feel he was one of the best CMs we ever had, and definitely cared the most about the game and players. And I fear that, if that was the reason he was let go, then our next CM is sure to be an apathetic bureaucrat.
We will get other people, such as OneLetter or Sabina, posting announcements (that are copies of the ones on the site) and maybe a very rare "we're looking into this" in a very long and irate thread.
We will have no interaction, no transparency, no communication with Nexon. We can keep posting here but it will be the same as any other user forum, like Basil or reddit: Maplers helping and/or entertaining Maplers as best we can. The VFM's might be able to pass the most important issues on and maybe get a rare response, but I'm not counting on it.
And then, at some point, we'll get a new full-time CM, and we'll see what they're like.
You want a middle-aged white guy who's never played MapleStory, but can dish out the corporate double-speak in perfect formal English. A father-figure who would make you feel secure and looked-after, even when you're ignored as Nexon has always ignored us" excuse the unintentional "racism" I'm appearently spewing out of my butt with, and yes I'm looking for my MAPLE DADDY LOLOLOL that's it bro, real mature, a "father figure" if you must. Nah how about someone who knows a little bit about businesses/coding/general comp knowledge and not be a child in the eyes of the majority of still long-playing-loyal members. You can act like I'm bashing him all you want, think my example of a perfect community manager is unreal, good for you bro. Maybe if we had better/more adequate/responsive/understanding/not LYING managers, (regardless of freakin ethnicity). Who were not only experienced with "Mapling alone" but knew how the game worked in much deeper aspects. all I know is good riddance and keeping optimistic for future.
Also, a CM who doesn't lie? No such animal. Especially working for Nexon. They absolutely must lie, if only by omission and evasion, as KThxBaiNao did.
It really grinds my gears to find out that a community manager attributing to change and positive progression has left Nexon. MapleStory and Nexon America needs someone who is like Girasol, who is like Artasi, who is like @KthxBaiNao to harmoniously create an environment for productive change.
Now, I know Nexon reads every comment laid out on these forums. As you can see, this community manager had contributed to a great deal of positive change. To let go of someone so beloved in the community is one of the toughest act a company has to make. Whatever the reason, whatever the cause, it was wrong to do so. The moral within the MapleStory community was so positive prior to this issue.
Michael was definitely one of the most dedicated CMs. Having him change the communication between players and corporate was extremely refreshing. Instagram, Twitch, Youtube, and Forums were all controlled by this multitalented man and yet, the unfortunate events that have proceeded thus far deem detrimental to community moral.
We know who's paranoid.