Arwoo

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MapleStory Community Survey Results and Plans

Arwoo

May 2017
Apologies if I do not provide a response to everyone and their questions within this post.
I see many questions and concerns I'd like to address, but some can better be answered by what we … (more)
do as opposed to what we say. For topics related to hackers and ban appeals, we'll discuss with our appropriate teams such as the Customer Support and Investigations team again before providing more insight into the topics.

AKradian wrote: »

Arwoo wrote: »

We have no plans to moderate members of the community on what they say outside of our official platforms.
If a ban is placed it will only be due to an extreme case.

We want all members of the Maple community to feel welcomed on our forums. This means that if an extreme case occurs, we will take action to prevent individuals from having to endure defamation, harassment, and abuse.

Thank you for clarifying.

I would like to further ask, though: How does banning an extreme case from the official forums, prevent individuals from having to endure defamation, harassment, or abuse on other platforms?

Being removed from our platform wouldn't stop individuals from continuing their behavior on other platforms. However, if a platform supports public defamation, harassment, and abuse, it would be difficult for us to have presence on such platforms. We've seen that this is not the case for many of the fan sites and while some rules may differ, as long as they do not condone attacks on individuals we have no issues with having presence on those platforms.

Okhura wrote: »

I plan to think a little bit more about what I want to say on the hacker issues, which was the main focus of my survey feedback.

But I have a few questions about the discord server:
How much actual Nexon staff presence will be there?
Who will be running it on a day to day basis?
Will the rules be exactly the same as the forum?
Why are you planning an official one when there are several unofficial ones already?

Before I answer these questions, I'd like to provide more insight into what the official MapleStory Discord would entail.
The official Discord's purpose is to create a space for the community to engage with staff and other Maplers.

Maplers shouldn't expect the official Discord to be a channel to report players, bugs, or seek account related support.
We cannot rely on a real time chat for documenting bugs or feedback players wish to provide. For this very reason, we wish to direct more players to use our forums for documentation.

We plan to utilize the channel for:

Reach those who aren't vocal on the forums

Building a larger official MapleStory community platform

Discussing various topics with Maplers related to the game

Updating Maplers in real time the status of issues

Having more of our staff involved and aware of concerns within the community

Of course, this list is bound to grow and be refined as we continue to explore our experience with the channel.

1. How much actual Nexon staff presence will be there?

We're currently in discussion with our various teams for a full list of Nexon staff members who will have presence on the channel.
For now I can confirm that the community, production, and QA teams will have presence on the channel.

2. Who will be running it on a day to day basis?

I will be managing the channel with the support of the VFMs.

3. Will the rules be exactly the same as the forum?

Some of the rules have been revised to better suit a live chat environment. We want to be more lenient with Maplers who participate on the channel. However, just like our forums, this will not be a channel to contact our Customer Support or post Customer Support related inquiries.

Why are you planning an official one when there are several unofficial ones already?

Overall, we want to open up a direct line of communication between Maplers and the MapleStory staff. We'd like to achieve this without playing favorites to any particular non-official channel.

Thank you Maplers for delivering us your feedback from the results of our survey.
We'll be sure to keep everyone updated with further developments to our plans for improving our communication. (less)
Can we please get a new PIC and Cash shop UI?

Arwoo

May 2017

We're currently in discussion with our team in regard to our Cash Shop UI.
We don't have an estimated date yet to provide on when we can see changes made, but keeping our Cash Shop as it … (more)
A Note Regarding Recent Communication

Arwoo

May 2017

Greetings everyone! We've read through all the surveys submitted to us and we're in the process of compiling all the feedback in regards to our communication and how we can improve. Again, … (more)
Constant mechanic crashes

Arwoo

April 2017

Quick update from our QA team. They have tested the issue with Rock 'n Shock and we're expecting the fix next week.
We'll keep watch after next week's patch to see if the issue still persists.
Weekly Ban Data: 04/20/2017 - 04/26/2017

Arwoo

April 2017

Here is the data for this week's total number of permanent bans:

We will now be showing both the number of character and account bans.
As always, we thank everyone for the reports … (more)