First, I'd like to ask you something; you said, in your post, that the name cooldown feature has surprised you as well. I'm assuming you are referring to the Nexon America dev and community teams, is that correct? Please correct me if I'm wrong.
If this is the case, it brings up a very important issue players are having with Nexon these days - how is it, that the team implementing patches and updates, is not aware of what they are implementing? This is truly controversial to us.
Second, to answer your question: I believe the player consensus is to allow the first-come, first-serve system for name selection.
You're correct in stating that the change surprised our team. Unfortunately, there is no excuse that I can provide for this oversight. Often times, these are the results of miscommunication from our internal teams on the contents of the patch. However, no side or individual is to blame as accountability is a shared responsibility.
Nexon needs to improve it's communication internally and externally. We want more communication from them not just you .