[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.

Check out the v.264 - Every Little Thing Every Precious Thing patch notes here!

If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

Account Billing Support

Post here regarding issues related to your account and buying or using NX. Customer Support agent monitored forum.

Discussion	Started By	Replies	Views	Most Recent
Request For Appeal	Started By: jedtags97 February 2019	1	244	AKradian February 2019
Maple Rewards Point Purchase not showing up	Started By: SamusOfTarlach February 2019	2	134	Aggraphine February 2019
Worried for my refunds	Started By: itzElectro93 January 2019	1	317	itzElectro93 January 2019
Paysafecard	Started By: Narukyl December 2018	1	77	Narukyl December 2018
Changing PIC	Started By: xAggrobane July 2018	2	566	Aggraphine December 2018
want to delete/deactivate account but...	Started By: Diosoth December 2018	2	599	Diosoth December 2018
Forever loading at the nx-payment screen	Started By: AyrHoshimite September 2018	3	1.1K	Redact October 2018
Unknown error trying to buy Philosopher's Books	Started By: Vempris September 2018	4	1.2K	Vempris September 2018
Reg. Hair Coupon not working then missing	Started By: Icfaris September 2018	1	102	Icfaris September 2018
paysafecard is not accepted	Started By: Dancemon September 2018	0	207	Dancemon September 2018
The Purchase has been failed	Started By: AfekVac September 2018	1	490	AfekVac September 2018
Failed To Purchase - Random Pet Box	Started By: Kuga March 2018	2	422	AKradian September 2018
Merged: Reboot Promised Maple Points.	Started By: SoftFrosting August 2018	0	2	SoftFrosting August 2018
is my old account gone for good?	Started By: csmp August 2018	1	798	DarkPassenger August 2018
is my old account gone for good?b	Started By: csmp August 2018	0	84	csmp August 2018
Please help me with linking accounts	Started By: GreenMintTree August 2018	1	2.5K	DarkPassenger August 2018
Unable to Purchase NX	Started By: XCaedisX July 2018	4	2.3K	XCaedisX July 2018
Can't loggin to my Maplestory account	Started By: vcrowdgms July 2018	1	170	AKradian July 2018
Not possible to buy with Paysafecard	Started By: JJ026 June 2018	3	1.2K	JJ026 June 2018
Changing account email	Started By: bingogls2 May 2018	6	5.4K	Lyeden June 2018