We are aware of the recent false ban reports in the Community and are investigating the issue.
We temporarily disabled banning accounts with this criteria and will continue to monitor during the investigation.
If you were affected by the recent bans, please submit a ticket to our Customer Support (https://support-maplestory.nexon.net/).
If you've already submitted a ticket, there is no need to submit a ticket again.
Thank you for the patience!
its shame that we are still dealing with autoban system...
we need GMs and GM teams and this autoban system converted to flag/alert system tool for GM team
even if you adjust the system criteria again hackers will find out what amount of trades get them ban and avoid do that
(hackers allready know exacatly what trigers this false ban , they are the one that said first about this)
at end we just get to deal with more false autobans like usual
ticket system has no idea whats going on and repeat same messages like broken record
(i guess its already full from all the false baned players and hackers with fake unban requests...)
F to another false ban wave and all the legit players that got affected enjoy your off time and bebe box at end if that hahahah
We are legitimate and we have dedicated a lot of time, effort and love to MapleStory, it is not fair that this type of thing happens and we are not heard !! In short, this is a lack of respect for all players whether or not they have this problem.
No more false positives !! And if for some reason they forbid me for this type of comments, it means that they are reading us and they are not acting.
"I AM LEGIT !!!!"
This happened the other day to my best friend. We've been playing together for the last like 13 years and recently she has been logging and having to afk alot because she is a new mom and has to take care of her baby. She is getting the run around from nexon. They are basically not helping her nor looking into it. Her husband says if they cant get her unbanned then he is quitting too so I'll be losing both friends in the game. I'm super bummed about it. I've been playing this game since it was released and I love it but I have lost faith in nexon as a company I feel like they only care about making money and dont care about their longtime faithful players. I think if she doesn't get her account back I'm finally gonna give up on maplestory. It's unfair how they are treating this and I'm terrified I'll end up banned because I lag so much since I live in a rural area and have use my mobile hotspot as internet. Good luck to those who are affected. Hopefully if there is enough outcry they will be forced to listen to people.