After looking into the severe lag issues during the Double Miracle Time (DMT) event in NA Reboot, we determined that the code optimization and increasing server spec did not alleviate the lag that was caused by the high traffic. It will require us time to further investigate the source of the issue so to prevent players from experiencing more lag and to mitigate further damage done during the event, we will be canceling the remaining DMT hours for July 18.
- PDT (UTC -7): 3:00 PM – 4:00 PM & 10:00 PM – 11:00 PM
- CEST (UTC +2): 12:00 AM (Jul 19) – 1:00 AM (Jul 19) & 7:00 AM (Jul 19) – 8:00 AM (Jul 19)
- AEST (UTC +10): 8:00 AM (Jul 19) – 9:00 AM (Jul 19) & 3:00 PM (Jul 19) – 4:00 PM (Jul 19)
We’re discussing another way to compensate NA Reboot players and we will update with more details when they get decided. We would like to sincerely apologize for the issues you experienced during this DMT event.
We would first like to apologize for this severe lag issue during the DMT event again.
We notified the team of the issue and we are currently in the process of investigation. We'll discuss our next steps and update as soon as we can.
Hello,
We are aware of the recent server lag and disconnection and are in the progress of investigating the issues.
Hoping it can be addressed soon for all the affected worlds.
- [Updated January 29] Players may receive 'There seems to be a problem with the system. I can't move you there' message from Spencer when attempting to transport into the jump quest map upon accepting Mechanical Hearts 3's 'Read Only Memories' quest.
- [Updated January 29] Players cannot exit the Panic Room map upon accepting Mechanical Hearts 3's 'The Final Countdown' quest since the quest cannot be forfeited. Please submit a ticket to our Customer Support if you experience this issue.
Friday, November 29
We are aware of the discrepancy between the Black Friday Sale web post and the actual purchase limit of violet cubes in-game. Due to the holidays, there will be a delay but we plan to look into this issue when we can.
Saturday, November 30
We received reports about how Reboot players who have purchased the Red and Black Cube Bundles in the previous sale are unable to purchase them for our Black Friday Sale.
We are also aware of the discrepancy between the purchase limit of these Reboot cube bundles in-game and on Black Friday Sale web post.
